ALICIA HUNTER
Baldwinsville,NY
Summary
Retail and hospitality leader who advanced from associate to store manager while supporting front desk operations and guest service. Strengths include staff coaching, scheduling, inventory control, merchandising, and resolving customer issues to keep operations organized and efficient.
Overview
12
12
years of professional experience
Work History
Front Desk associate
Sleep INN & Suites Airport
East Syracuse, NY
01.2025 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting the check-in process.
- Provided a friendly greeting to create a welcoming atmosphere. and managed check-in and check-out
- Answered calls and addressed guest inquiries regarding reservations, rates, and airport services, enhancing guest experience.
- Processed room keys, payments, and folio details using hotel front desk systems.
- Coordinated guest requests with housekeeping and maintenance teams.
- Supported morning and evening shifts with lobby organization and guest assistance.
- Resolved customer complaints professionally, ensuring high service quality and guest satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
Store Manager
Aldi
Syracuse, NY
05.2014 - Current
- Started as a PT Associate and worked my way up to Store Manager
- Directed Aldi store operations, including staffing, merchandising, and daily task priorities
- Led store team through customer service, coaching, and performance expectations
- Oversaw storewide merchandising benchmarks, ensuring operational excellence and alignment with brand standards.
- Managed inventory control, stock replenishment, and product rotation, optimizing product availability on sales floor.
- Enforced Aldi safety standards, cleanliness, and compliance across store areas
- Resolved customer concerns to enhance satisfaction and improve store experience., resolved issues, and supported smooth store operations
- Recruited, trained and supervised new employees.
Education
High School Diploma -
John C. Birdlebough High School
Phoenix, NY06-2012
Skills
- Front desk operations
- Guest relations
- Guest relations support
- Customer support
- Customer-focused service
- Conflict resolution
- Detail-oriented approach
- Effective collaboration
- Cultural sensitivity
Timeline
Front Desk associate
Sleep INN & Suites Airport
01.2025 - Current
Store Manager
Aldi
05.2014 - Current
High School Diploma -
John C. Birdlebough High School