Addison Sullivan
Indio,CA
Summary
Responsible for providing excellent customer service while overseeing daily shift operations in a fast-paced ice cream shop. Prepared and served ice cream and specialty desserts, handled customer transactions, and ensured a clean and welcoming environment. Supported and guided team members, delegated tasks, monitored product inventory, and ensured employees followed food safety and sanitation standards. Assisted with opening and closing procedures, resolved customer concerns, and maintained efficient operations to ensure a positive customer experience.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Ice Cream Server/Cashier Lead
Lappert's Ice Cream
Palm Desert, CA
02.2026 - 11.2026
- Delivered excellent customer service by greeting guests and creating a positive experience.
- Served a variety of ice cream flavors, sorbets, and frozen treats.
- Helped customers choose flavors by offering samples and making recommendations.
- Managed customer transactions using the register and point-of-sale system.
- Entered orders, collected payments, and provided accurate change when needed.
- Made and served cones, sundaes, milkshakes, and other ice cream treats.
- Kept workstations, display areas, and customer seating clean and organized.
- Monitored inventory and replenished ice cream, toppings, utensils, and packaging.
- Maintained proper hygiene and followed food safety guidelines.
- Communicated with coworkers to keep service running smoothly during busy shifts.
- Assisted customers with questions, special requests, and any issues with their orders.
- Completed daily opening and closing tasks, including sanitizing equipment and preparing the shop for business.
Ice Cream Server/Cashier
Handel's Homemade Ice Cream
Indio, CA
06.2024 - 04.2025
- Scooped and served ice cream, cones, sundaes, and specialty treats.
- Assisted customers with flavor choices, samples, and recommendations.
- Operated the cash register and processed customer payments.
- Prepared orders accurately and efficiently.
- Maintained a clean and organized work environment.
- Restocked ice cream, toppings, cups, and supplies.
- Followed food safety and sanitation guidelines.
Education
High school diploma -
Palm Desert High School
Palm Desert, CA05-2025
Skills
- Cash handling
- Organizational skills
- Leadership
- Communication skills
- Customer service
- Cashiering
Certification
California Food Handler Card
Timeline
Ice Cream Server/Cashier Lead
Lappert's Ice Cream
02.2026 - 11.2026
Ice Cream Server/Cashier
Handel's Homemade Ice Cream
06.2024 - 04.2025
High school diploma -
Palm Desert High School