Grace Philpot

Hometown Creamery

06.2022 - 08.2023

Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Assisted in inventory management, reducing waste and optimizing product usage.
Developed strong relationships with repeat customers through friendly service interactions.
Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
Collaborated with team members to maintain smooth operations during high-volume periods.
Handled cash transactions accurately, promoting trust between the business and its customers.
Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.