Addison Thiele
LEBANON,Tennessee
Summary
Proven administrative expert with a track record of optimizing office efficiency and enhancing communication at J&D Specialized Equipment Hauling. Excelled in customer service, managing high-stress situations with professionalism, and significantly improved package handling processes at Amazon. Skilled in Microsoft Excel and adept at time management, consistently delivering results that exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
J&D Specialized Equipment Hauling
Lebanon, TN
02.2023 - Current
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Performed research to collect and record industry data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Package Handler
Amazon
Lebanon, TN
10.2022 - 02.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by following company policies and guidelines for proper lifting techniques.
Customer Service Representative
American Airlines
Nashville, TN
04.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
Receptionist
Wilson County Motors
Lebanon, TN
08.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Lebanon High School
Lebanon, TN06.2020
No Degree - Business Administration
Cumberland University
Lebanon, TN05.2022
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Excel
- Scheduling
- Documentation and Recordkeeping
Timeline
Administrative Assistant
J&D Specialized Equipment Hauling
02.2023 - Current
Package Handler
Amazon
10.2022 - 02.2023
Customer Service Representative
American Airlines
04.2021 - 10.2022
Receptionist
Wilson County Motors
08.2020 - 04.2021
High School Diploma -
Lebanon High School
No Degree - Business Administration
Cumberland University