Addison Van Dyke
Ames
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands a wide range of customer interactions from handling a complaint to answering questions about butterflies. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Event Associate
Reiman Gardens
08.2024 - Current
- Enhanced guest experience by efficiently coordinating event logistics and addressing attendee inquiries.
- Collaborated with vendors to secure high-quality services and products for events, ensuring a memorable experience for attendees.
- Cleaned and set up spaces for events according to diagrams, and attendee requests.
- Answered customer questions about identifying plants and general plant care.
- Gave tours of the Christina Reiman Butterfly Wing, answered questions about the insects and foliage within the facility, enforced USDA guidelines involving the facility.
Beverage Cart Attendant
Deer Run Golf Club
02.2023 - 07.2024
- Maintained cleanliness of cart, restocked items as needed, and kept track of inventory levels
- Demonstrated customer service skills while interacting with guests in a friendly and professional manner
- Attended guests promptly and with personalized attention to customer needs and requests
- Checked ID's when selling alcoholic beverages in accordance with state laws governing alcohol sales age requirements
Paraprofessional
Lakewood Elementary School
12.2022 - 01.2024
- Provided positive and developmentally helpful support to special needs students
- Tended to students' physical, personal, and emotional needs
- Supervised students on school grounds and on field trips
- Led small group and individual instructional sessions
Cashier Team Lead
Old Navy
04.2022 - 01.2023
- Performed daily maintenance tasks such as counting the cash drawer, and restocking supplies
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
- Trained new cashiers on operational procedures, policies, and standards
- Developed marketing skills through selling credit cards and weekly deals, as well as trained new hires on how to appeal offers to customers
Education
Master of Science - Meteorology
Iowa State University
Ames, IA05-2027
HIGH SCHOOL DIPLOMA -
Norwalk High School
05.2023
Skills
- Efficient work habits
- Attention to detail
- Upselling techniques
- Quality control
- Product knowledge
- USDA trained in containment facilities
- Food Safety trained
- Plant and insect knowledge
- Weather knowledge
References
References available upon request
Timeline
Event Associate
Reiman Gardens
08.2024 - Current
Beverage Cart Attendant
Deer Run Golf Club
02.2023 - 07.2024
Paraprofessional
Lakewood Elementary School
12.2022 - 01.2024
Cashier Team Lead
Old Navy
04.2022 - 01.2023
HIGH SCHOOL DIPLOMA -
Norwalk High School
Master of Science - Meteorology
Iowa State University
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