Addison Whelan
Phoenix,AZ
Summary
Experienced Catering Coordinator with proven ability to plan, coordinate, and oversee successful catering events. Strengths include strong organizational skills and exceptional client service. Past roles have demonstrated a significant positive impact on customer satisfaction and event success through efficient planning, demonstration of creativity in menu development, and effective team leadership.
Overview
6
6
years of professional experience
Work History
Catering Coordinator
Four Seasons Resort Scottsdale At Troon North
Scottdale, AZ
01.2024 - Current
- Coordinated and executed small corporate events.
- Provided key support to a group of four managers.
- Coordinated group dining experiences of 15 or more guests at two property restaurants.
- Managed and delivered critical reports to multiple departments.
- Created customer-facing materials.
- Managed client communication for managers.
- Certified learning coach for my department.
Catering Administrative Assistant
Four Seasons Resort Scottsdale At Troon North
Scottsdale, AZ
12.2021 - 01.2024
- Attended meetings with clients prior to their scheduled events in order to discuss details such as menu selection and decorating ideas.
- Performed administrative tasks such as filing documents and answering phones.
- Executed event planning for employee engagements.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Owner Services
Four Seasons Resort Scottsdale At Troon North
Scottsdale, AZ
10.2020 - 12.2021
- Managed a high volume of calls each day.
- Guided timeshare owners on maximizing their time utilization.
- Resolved guest complaints by providing exceptional customer service.
- Scheduled reservation requests and maintained accurate records of bookings.
Front Desk Agent
Four Seasons Resort Scottsdale At Troon North
Scottdale, AZ
05.2019 - 10.2020
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
In Room Dining Coordinator
Fairmont Scottsdale Princess
Scottdale, AZ
01.2019 - 06.2019
- Coordinated with multiple departments to ensure smooth delivery of In-Room Dining services.
- Maintained accurate records of all orders, deliveries, and payments.
Education
BBA - Hotel And Restaurant Management
Northern Arizona University
Flagstaff, AZ05-2019
Skills
- Adept at Utilizing Technology
- Quick Learner
- Creative
- Effective Relationship Builder
- Event logistics
- Vendor Relations
- Time management
Timeline
Catering Coordinator
Four Seasons Resort Scottsdale At Troon North
01.2024 - Current
Catering Administrative Assistant
Four Seasons Resort Scottsdale At Troon North
12.2021 - 01.2024
Owner Services
Four Seasons Resort Scottsdale At Troon North
10.2020 - 12.2021
Front Desk Agent
Four Seasons Resort Scottsdale At Troon North
05.2019 - 10.2020
In Room Dining Coordinator
Fairmont Scottsdale Princess
01.2019 - 06.2019
BBA - Hotel And Restaurant Management
Northern Arizona University
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