JOAN AUSTRIA
Washington DC
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Catering Coordinator
Freelancer/Embassy Coordinator
03.2022 - Current
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Coordinated logistics for high-profile events, ensuring seamless execution and guest satisfaction.
- Established best practices for event coordination processes, ensuring consistency and quality across all services.
Guest Service Expert
The Ritz Carlton Hotel
06.2021 - 02.2022
- Delivered exceptional guest service by anticipating needs and resolving issues promptly.
- Maintained high standards of cleanliness and organization in guest areas to enhance visitor experience.
- Monitored guest feedback and provided actionable insights for continuous service improvement initiatives.
- Developed strong relationships with repeat guests, fostering loyalty and promoting return visits.
- Resolved guest complaints swiftly and effectively, ensuring ongoing customer satisfaction.
Waitress
The Wharf Restaurant
03.2018 - 03.2021
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, maintaining high service standards during peak hours.
- Collaborated with kitchen staff to coordinate timely food delivery and address special requests.
- Trained new waitstaff on menu knowledge, service protocols, and customer engagement techniques.
- Implemented suggestions for improving workflow efficiency, enhancing overall dining experience.
- Developed strong relationships with regular patrons, fostering loyalty and positive atmosphere.
- Resolved customer complaints promptly, demonstrating problem-solving skills and empathy.
Sushi Waitress
King’s All Men Henry VIII Restaurant & Pub
08.2016 - 01.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to streamline order preparation and accuracy.
- Resolved guest complaints promptly to enhance dining experience and satisfaction.
- Trained new staff on restaurant procedures and customer service standards.
- Developed menu knowledge to provide informed recommendations to guests.
- Maintained cleanliness and organization of dining areas for optimal guest comfort.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Implemented upselling techniques to increase overall sales revenue effectively.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Admin Assistant/Secretary
AL SULTAN VETERINARY MEDICINES CO. LLC
10.2013 - 12.2014
- Managed scheduling and coordination of appointments for veterinary consultations and services.
- Streamlined office operations by implementing efficient filing and record-keeping systems.
- Assisted in the preparation and distribution of veterinary medicine documentation and compliance reports.
- Developed training materials to onboard new administrative staff effectively.
- Facilitated communication between clients, veterinarians, and suppliers to enhance service delivery.
CORPORATE ACCOUNT
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY
04.2011 - 06.2013
- Managed financial reporting processes to ensure compliance with regulatory standards.
- Developed and implemented budgeting strategies to optimize resource allocation.
- Oversaw month-end closing procedures, ensuring timely and accurate financial statements.
- Analyzed variances in financial performance to identify trends and recommend corrective actions.
- Led cross-functional teams in audits, enhancing internal controls and operational efficiency.
Sushi Waitress
JW Marriot Hotel Kuwait
01.2004 - 02.2008
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Sushi Waitress
Mirai Japanese Restaurant
01.2003 - 10.2004
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to streamline order preparation and accuracy.
- Trained new staff on restaurant procedures and customer service standards.
- Resolved guest complaints promptly to enhance dining experience and satisfaction.
Sushi Waitress
Manila Diamond Hotel
11.2000 - 10.2002
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Science - Nursing Assistant
St. Augustin College of Nursing
PhilippinesBachelor of Science - BSBA Major in Marketing
University of The East
PhilippinesSkills
- Effective written and verbal communication
- Customer service expertise
- Efficient clerical support
- Independent task management
- Proficient in technology use
- Collaborate effectively with individuals and teams
Certification
- TIPS Washington DC License 02/18/2024 - 02/17/2027
- Safe Serve 02/18/2024 - 02/17/2027
Languages
English
Native or Bilingual
Timeline
Catering Coordinator
Freelancer/Embassy Coordinator
03.2022 - Current
Guest Service Expert
The Ritz Carlton Hotel
06.2021 - 02.2022
Waitress
The Wharf Restaurant
03.2018 - 03.2021
Sushi Waitress
King’s All Men Henry VIII Restaurant & Pub
08.2016 - 01.2018
Admin Assistant/Secretary
AL SULTAN VETERINARY MEDICINES CO. LLC
10.2013 - 12.2014
CORPORATE ACCOUNT
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY
04.2011 - 06.2013
Sushi Waitress
JW Marriot Hotel Kuwait
01.2004 - 02.2008
Sushi Waitress
Mirai Japanese Restaurant
01.2003 - 10.2004
Sushi Waitress
Manila Diamond Hotel
11.2000 - 10.2002
Associate of Science - Nursing Assistant
St. Augustin College of Nursing
Bachelor of Science - BSBA Major in Marketing
University of The East
Disclaimer
I certify that the above information is all true and correct. Reference will be provided upon request. Truly yours, JOAN LAURETA AUSTRIA