Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Courtney Gage

Roseville,CA

Summary


Ambitious with a proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in leading staff, ordering supplies, making schedules and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

4
4
years of professional experience

Work History

Catering Coordinator

Panera Bread
04.2024 - Current
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Enhanced event success by coordinating with clients and understanding their specific catering needs.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Ensured seamless execution of events with diligent planning and attention to detail.

Team Manager

Panera Bread
09.2022 - 04.2024
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

Team Member

Panera Bread
10.2020 - 09.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Associate of Arts - Business Administration

Sierra College
Rocklin, CA
12-2025

High School Diploma -

Woodcreek High School
Roseville, CA
06-2022

Skills

  • Customer service
  • Time management
  • Catering sales
  • Flexibility
  • Client relationship management
  • Client retention
  • Catering marketing
  • Reliable and responsible
  • Reliability
  • Verbal and written communication
  • Staff training and development
  • Relationship building
  • Shift scheduling
  • Sales techniques

Interests

  • Mindfulness Practices
  • Historical Exploration
  • Interior Design
  • Fashion and Style
  • Music
  • Passionate about balancing physical health with mental and emotional wellness
  • Personal Development and Self-Improvement

Timeline

Catering Coordinator

Panera Bread
04.2024 - Current

Team Manager

Panera Bread
09.2022 - 04.2024

Team Member

Panera Bread
10.2020 - 09.2022

Associate of Arts - Business Administration

Sierra College

High School Diploma -

Woodcreek High School

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Courtney Gage