Jermaine Miller
Brooklyn,NY
Summary
Customer-focused hospitality professional with experience delivering exceptional guest service in fast-paced environments. Skilled in communication, problem‑solving, and maintaining a positive guest experience. Known for reliability, attention to detail, and a strong commitment to teamwork.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Catering Coordinator
Braxtons
01.2025 - Current
- Coordinated event logistics, including menu planning and vendor communication
- Managed scheduling for catering staff during events and preparation periods
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.
Service Manager/Bartender
Gather and Tavern
10.2020 - 12.2024
- Trained team members on service protocols and best practices for improved performance.
- Crafted signature cocktails and maintained high-quality beverage standards
- Adhered to health and safety standards while handling food and beverages.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Front End Manager
The Roosevelt Hotel
02.2016 - 09.2020
- Oversaw front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated staff schedules to optimize coverage during peak hours and enhance service quality.
- Implemented training programs for new employees, improving overall team performance and guest satisfaction.
- Developed and maintained relationships with guests, resolving issues promptly to ensure a positive experience.
Education
Associate of Arts - Business Management
Borough Manhattan Community College
New York, NY05-2009
Skills
- Customer service
- Catering sales
- Flexibility
- Sanitation and food safety
- Event planning
- Hospitality and guest service
- Team leadership
- Beverage preparationCreative mixology
Certification
- Customer Service Excellence Certificate - American Hotel & Lodging Association[2018]
- Hospitality Management - New York School of Hospitality [2019}
Timeline
Catering Coordinator
Braxtons
01.2025 - Current
Service Manager/Bartender
Gather and Tavern
10.2020 - 12.2024
Front End Manager
The Roosevelt Hotel
02.2016 - 09.2020
Associate of Arts - Business Management
Borough Manhattan Community College