Addre Johnson
Union
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Claims Representative
Mutual of Omaha
Omaha, NE
02.2025 - Current
- Provide clear explanations of coverage details, policy terms, and claim procedures to customers.
- Assist customers in filing various claims for Accident, Hospital Indemnity, Critical illness, and Short-Term disability.
- Communicate effectively with policyholders regarding the status of their claims throughout the entire process.
- Maintain detailed records of all interactions and correspondence for claims.
- Communicate clearly with clients about claim statuses and requirements.
Customer Service Representative
Protective Life insurance
Covington, KY
10.2023 - 02.2025
- Educated clients on life insurance and annuity products, enabling informed financial decisions.
- Conducted thorough needs analysis to assess clients' requirements and provide customized insurance solutions.
- Maintained client relationships through ongoing support and regular policy reviews, enhancing client satisfaction.
- Collaborated with underwriters to expedite application processes, ensuring timely policy issuance.
- Adhered to ethical standards and regulatory guidelines to protect clients' interests and uphold the reputation of the company.
Corporate Recruiter
Sterling Medical
Cincinnati, OH
04.2023 - 10.2023
- Designed and implemented overall recruiting strategy.
- Developed and updated job descriptions and job.
- Prepared recruitment materials and post jobs to appropriate job boards.
- Collected resumes, certifications, and pertinent information for credential validation.
Healthcare Recruiter
Health Carousel
Cincinnati, OH
01.2022 - 04.2023
- Developed targeted recruiting strategies to attract and engage highly qualified candidates for active job openings.
- Implemented Screening processes and verification strategies to identify high-quality candidates.
- Established screening processes and verification strategies to ensure identification of high-quality candidates.
- Created and posted new listing on various job boards to attract applicants.
Customer Service Representative
GreenSky Trade Credit
Crestview Hills, KY
02.2020 - 02.2022
- Coordinated collection activities on delinquent accounts to facilitate timely repayments.
- Helped customers apply for loans for home improvement, solar and dental work.
- Conducted outbound calls to customers to gather information on vendor project status, explain loan and payment options, and be the liaison between vendors and customers for questions and concerns.
Customer Service Representative
Healthwarehouse.com
Florence, KY
06.2018 - 02.2020
- Managed over-the-phone medication orders and verified personal contact information.
- Conducted business-related communication via email with patients for all order-related questions and concerns.
- Participated in patient correspondence to resolve any medication issues.
Education
High School -
Larry A. Ryle High School
Skills
- Claims assessment
- Policy explanation
- Regulatory compliance
- Records management
- Customer engagement
- Effective communication
- Relationship building
- Problem solving
- Decision-making
- Time management
- Applicant tracking systems
- Detail-oriented
Personal Information
- Availability: Willing To Relocate: Anywhere
- Work Permit: Authorized To Work: US for any employer
Timeline
Claims Representative
Mutual of Omaha
02.2025 - Current
Customer Service Representative
Protective Life insurance
10.2023 - 02.2025
Corporate Recruiter
Sterling Medical
04.2023 - 10.2023
Healthcare Recruiter
Health Carousel
01.2022 - 04.2023
Customer Service Representative
GreenSky Trade Credit
02.2020 - 02.2022
Customer Service Representative
Healthwarehouse.com
06.2018 - 02.2020
High School -
Larry A. Ryle High School