Addrian Orssten
Buena Park,CA
Summary
Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager- Hauling
Republic Services
03.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Operations Supervisor
REPUBLIC SERVICES
06.2019 - 03.2023
- Leading a team of drivers and office personnel using servant leadership principles
- Ensuring compliance with policies and procedures
- Communicating safety, service and performance expectations to drivers and helpers in a union environment
- Prioritizing and reducing missed pickups
- Managing KPMS and Hours of Service compliance
- Driving resolutions of customer escalations to the CRC.
- Completed weekly payroll for 30-50 employees.
Freight Operations Supervisor
XPO LOGISTICS
10.2016 - 06.2019
- Facilitate the daily operations of inbound and outbound operations, load and route planning and dispatching services
- Monitor LTL dock operation to ensure cost-effectiveness
- Supervise a team of drivers and office personnel, delegate tasks, and enforce policies and procedures
- Deliver exemplary service, promptly resolving all customer issues
- Oversee all building and equipment maintenance
- Prepare daily reports on costs and operational metrics to submit to appropriate management.
Preload Manager
ONTRAC
01.2015 - 01.2016
- Oversaw the preload shift to ensure cost-effectiveness
- Managed inbound yard traffic, enforced company policies and procedures
- Supervised a team of employees, monitored performance, and implemented disciplinary actions
- Consistently communicated with fleet department and cross-functional teams to determine operational needs
- Prepared daily reports and communicated the organization’s procedures to third-party contractors.
Operations Supervisor
UNITED PARCEL SERVICE (UPS)
01.2010 - 01.2015
- Accountable for supervising outbound dock operations and automated small sort operation, comprised of 20+ employee
- Delegated daily assignments, administered disciplinary action, created documentation and follow-up
- Performed daily safety observations and inspections, ensuring work area was hazard-free during each shift
- Created daily safety and operational metrics support to submit to manager.
Package Handler
UNITED PARCEL SERVICE (UPS)
01.2008 - 01.2010
- Loaded and unloaded a high volume of packages, consistently following safety procedures for lifting, carrying, pushing, or pulling packages weighing up to 70 pounds
- Delivered exemplary customer service to ensure ach package arrived at its correct destination undamaged.
Education
Portland Community College
Portland, ORSilverton High School
Silverton, ORSkills
- Process Improvement
- Organizational Management
- Data Analysis
- Business Planning
Certification
CPR Certified, AHA Heart Saver
Honors And Awards
Supervisor of the Month – 7/2012, 6/2014, 7/2013, 8/2013
Areas Of Emphasis
- Operations Management
- Business Process Improvement
- Freight Management
- Strategic Planning & Execution
- Complex Problem-Solving
- Performance Management
- Procedural Development
- Team Leadership / Supervision
- Team Building
- Task Delegation
- Written/Verbal Communication
- Excellent Customer Service
- Safety Processes
- Regulatory Compliance
- Data Entry – 40+ WPM
Timeline
Operations Manager- Hauling
Republic Services
03.2023 - Current
Operations Supervisor
REPUBLIC SERVICES
06.2019 - 03.2023
Freight Operations Supervisor
XPO LOGISTICS
10.2016 - 06.2019
Preload Manager
ONTRAC
01.2015 - 01.2016
Operations Supervisor
UNITED PARCEL SERVICE (UPS)
01.2010 - 01.2015
Package Handler
UNITED PARCEL SERVICE (UPS)
01.2008 - 01.2010
Portland Community College
Silverton High School