Addy Gates
Barry,IL
Summary
In the sporting goods department of my current employer, I keep our department stocked, clean, and organized. As well as assisting customers to find what they need, information about a product, loading or moving heavy items, and handling ammunition. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sporting Goods Sales Associate
Farm And Home Supply
Quincy, IL
11.2020 - Current
- Increased sales by effectively recommending suitable sporting goods and accessories to customers.
- Streamlined store operations by assisting in inventory management and restocking shelves accordingly.
- Built strong rapport with customers, fostering loyalty and repeat business for the store.
- Collaborated with team members to maintain a clean, organized, and visually appealing sales floor.
- Provided exceptional customer service by addressing concerns and resolving issues promptly and professionally.
- Demonstrated product features to customers, highlighting unique selling points and benefits to suit individual needs.
- Assisted in visual merchandising efforts, creating eye-catching displays that attracted customer attention and increased foot traffic.
- Developed an in-depth understanding of product specifications, enabling accurate recommendations tailored to each customer''s requirements.
- Handled merchandise returns efficiently while maintaining positive relationships with dissatisfied customers for potential future business opportunities.
- Achieved excellent feedback scores from customers due to exemplary service delivery throughout the entire purchasing process.
- Processed customer payments and bagged items to complete buying experience.
Cashier
Farm And Home Supply
Pittsfield, IL
11.2020 - 01.2023
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Freedom Project Academy
Madison, WIAssociate of Science - Natural Resources Conservation
John Wood Community College
Quincy, IL04.2024
Skills
- Team Cooperation
- Creative Thinking
- Loss Prevention
- Engaging with Diverse Customers
- Merchandise displays
- Speech Clarity
- Honest and Dependable
- Friendly and Helpful
- Positive Customer Engagement
- Decision-Making
- Goal-Oriented
- Organization
- Pallet jack operation
- Cash Handling
Timeline
Sporting Goods Sales Associate
Farm And Home Supply
11.2020 - Current
Cashier
Farm And Home Supply
11.2020 - 01.2023
High School Diploma -
Freedom Project Academy
Associate of Science - Natural Resources Conservation
John Wood Community College