Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Addycin Upchurch

Alba

Summary

Experienced professional in fast-paced food service and retail. Skilled in delivering exceptional customer service, resolving complaints, and upholding cleanliness and efficiency standards. Seeking challenging opportunities to utilize customer service and team collaboration skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Dairy Queen
07.2023 - 03.2024
  • Assisted in daily operations, including cash register management, food preparation, and cleanliness maintenance.
  • Collaborated with team members to meet and exceed daily sales targets, achieving recognition as Employee of the Month [X] times.
  • Implemented a new inventory tracking system that reduced food waste by [X]% and increased operational efficiency.
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
  • Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer.
  • Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints.

Shift Leader

Taco Bell
03.2024 - 09.2024
  • Provided friendly and efficient service to over 100 different customers daily, ensuring a positive dining experience.
  • Handled customer inquiries, complaints, and feedback effectively, resulting in a [X]% improvement in customer satisfaction ratings.
  • Trained and mentored new staff on service protocols and best practices, contributing to a cohesive work environment.
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns.
  • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty.
  • Developed strong relationships with key clients through regular communication and personalized support.

Crew Member

Dairy Queen
10.2024 - 03.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Kitchen Hand

Papa T's BBQ
04.2025 - 04.2025
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Plated and presented food following chef requirements.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.

Education

High School Diploma -

Alba-Golden ISD
Alba, TX
09.2024

Skills

  • Effective communication skills
  • Effective problem-solving techniques
  • Accurate cash transaction handling
  • Skilled at adapting to rapid changes
  • Effective shift coordination
  • Customer support expertise
  • Three years in food service
  • Team collaboration expertise

Certification

  • ServSafe
  • July 2024 to July 2029
  • Food handlers
  • September 2022 to September 2025

Timeline

Kitchen Hand

Papa T's BBQ
04.2025 - 04.2025

Crew Member

Dairy Queen
10.2024 - 03.2025

Shift Leader

Taco Bell
03.2024 - 09.2024

Crew Member

Dairy Queen
07.2023 - 03.2024

High School Diploma -

Alba-Golden ISD

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Addycin Upchurch