Madison Dominguez
Fort Myers
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs.
Overview
4
4
years of professional experience
Work History
Crew Member
AMC Merchants Crossing 16
North Fort Myers
06.2022 - 08.2023
- Carry out variety of tasks, such as ticket sales, concession work, and ushering auditoriums, all while providing polite, efficient service to the public Communicated with customers regarding orders, comments and complaints Prepared daily food items and cooked simple foods and beverages, such as popcorn, pizza and coffee, using proper safety precautions and sanitary measures Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary Addressed customer complaints by remaking dishes and administering refunds Placed orders into POS systems and handled cash and credit transactions.
Crew Member
Dunkin' Donuts
North Fort Myers
05.2023 - 08.2023
- Worked front counter, drive-thru and other areas. Managed 200+ customers per day, keeping drive-thru times short while delivering excellent customer service. Took orders, prepared meals, and collected payments. Collaborated with team members to complete orders. Worked well with teammates and accepted coaching from management team. Provided excellent customer service by greeting customers and meeting quality expectations.
Starbucks Barista
HMS Host
Fort Myers
09.2023
- Work closely with other Baristas and staff to prepare food and beverages in a timely manner. Interacting with hundreds of customers a day in a personable and service-oriented way. Maintaining espresso machines, coffee machines, and other equipment. Ability to listen and communicate effectively in a team setting. Basic and advanced coffee knowledge. Attention to detail to manage specific customer requests as well as a high-volume beverage line with minimal errors.
Starbucks Barista Trainer
HMS Host
Fort Myers
03.2024
- Provide training and support to Baristas to ensure that they have the skills and knowledge to provide excellent customer service and maintain operational excellence. Collaborate with Store Managers to identify store and training needs. Ensures consistency in beverage and food preparation as well as maintaining punctual service. Responding to and resolving customer concerns and complaints.
Starbucks Shift Supervisor
Paradies Lagardère
Fort Myers
09.2025 - 09.2026
- As a Keyholder, I supervised daily operations to ensure efficient workflow and optimal team performance. Trained and mentored new staff on company policies and operational procedures. Helped store management meet standards of service and quality in daily operations. Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort MyersSkills
- Effective team leadership and management
- Strong interpersonal skills and ability to work in team settings
- Ability to learn quickly
- Effective communication skills
Timeline
Starbucks Shift Supervisor
Paradies Lagardère
09.2025 - 09.2026
Starbucks Barista Trainer
HMS Host
03.2024
Starbucks Barista
HMS Host
09.2023
Crew Member
Dunkin' Donuts
05.2023 - 08.2023
Crew Member
AMC Merchants Crossing 16
06.2022 - 08.2023
Bachelor of Arts - Psychology
Florida Gulf Coast University