Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Addys Reyna

Homestead

Summary

Dynamic General Manager with a proven track record at Dunkin' Donuts, excelling in operations management and team building. Spearheaded strategic initiatives that drove revenue growth and enhanced efficiency. Adept at problem resolution and staff supervision, fostering a high-performing team culture while implementing effective training programs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Dunkin' Donuts
11.2023 - Current
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Developed and implemented strategic initiatives to drive revenue growth and market expansion.
  • Managed budgeting and forecasting processes, ensuring alignment with organizational goals.
  • Fostered strong relationships with stakeholders to support business development efforts.
  • Oversaw recruitment, training, and performance management of staff to optimize team productivity.
  • Analyzed market trends and competitive landscape to inform decision-making strategies.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Assistant Manager of Operations

Pollo Tropical Restaurant
09.2018 - 01.2024
  • Assisted in coordinating daily operations to enhance workflow efficiency.
  • Supported team members with routine administrative tasks and operational procedures.
  • Learned and implemented best practices for inventory management systems.
  • Participated in training sessions to understand safety regulations and compliance standards.
  • Monitored supply levels and communicated needs to ensure uninterrupted operations.
  • Engaged in problem-solving activities to address operational challenges effectively.
  • Provided insights on process improvements during team meetings for operational excellence.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.

Education

High School Diploma -

Keys Gate Charter High School
Homestead, FL
06-2018

Associate of Arts - Biology

Miami Dade College
Miami, FL
06-2021

Associate of Applied Science - Register Nursing

Saber College
Miami, FL
06-2026

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Time management
  • Training and coaching
  • Staff supervision

Certification

  • CPR License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager

Dunkin' Donuts
11.2023 - Current

Assistant Manager of Operations

Pollo Tropical Restaurant
09.2018 - 01.2024

High School Diploma -

Keys Gate Charter High School

Associate of Arts - Biology

Miami Dade College

Associate of Applied Science - Register Nursing

Saber College

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