Microsoft Office Suites eg Excel , Microsoft Word, Power Point
Adebara Rilwan Adesola
Ontario
Summary
A Chartered Accountant highly organized and detail-oriented Internal Audit professional with comprehensive experience in supporting internal audit reviews, assessing compliance, and enhancing policies and procedures. Seeking to contribute technical expertise and administrative support to improve audit processes and ensure compliance with organizational policies.
Overview
7
7
years of professional experience
Work History
Team Member- Internal Audit Dept. (Field Auditor)
ProvidusBank Plc.
01.2021 - 03.2025
- Supported comprehensive reviews of business units, regions, subsidiaries, and central departments, ensuring adherence to internal policies and best practices
- Participated in the assessment of compliance with corporate policies, procedures, and governance frameworks across all departments and units
- Conducted gap analysis of existing policies and procedures, identified areas of improvement, and recommended actionable steps based on industry best practices
- Collaborated with process owners to discuss audit findings, ensuring clear communication of the results and the development of feasible action plans
- Contributed to the preparation of audit reports for Executive Management and the Board of Directors, providing valuable insights and data to aid decision-making
- Actively followed up with process owners to ensure the timely implementation of audit recommendations and agreed action plans
- Assisted in conducting special reviews and investigations at the request of management, contributing to effective resolutions
- Engaged with internal and external assurance providers to ensure audit processes are cohesive and comprehensive
- Gained an in-depth understanding of the corporation's structure, policies, and goals, contributing to the continuous improvement of the internal audit function
- Performed other technical duties as assigned, including special projects and ad-hoc analyses
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
Team Member- Fraud Desk Unit
ProvidusBank Plc.
01.2020 - 12.2020
- Constantly monitor customer and transaction records to identify unauthorized transactions and fraudulent accounts and activities including identity theft, account takeover, friendly fraud, and other identified risks
- Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank
- Understanding of financial crimes and current fraud trends, in particular cyber fraud means and threats; and an in-depth knowledge of the cards business, risk management concepts and practices, and performance implications of policies/actions
- Monitoring every online and mobile transactions to ensure E-banking frauds are reduced to the lowest level using various IT tools and ensuring actions are taken to prevent suspicious transactions
- Proactively monitoring, investigating and analyzing clients’ transactions from risk based approach to identify suspicious transactions or possible fraud across all our payment channels
- Confirmation of usual/suspicious transactions on client’s account
- Monitoring transactions and accounts activities for potential fraud, money laundering or terrorism financing
- Monitoring fraud alerts and reviewing fraud cases; investigate possible matches and minimize losses by taking appropriate actions when ‘hits’ are identified
Customer Service Representative (Contact Center)
ProvidusBank Plc.
01.2018 - 12.2020
- Answer inbound calls, proffering assistance to customers who have specific inquiries, requests or complaints and ensure that the reason for customer's call is attended to with the highest level of professionalism
- Ensure the compliance with established laws and procedures
- Manage the bank's designated customer care e-mail desk and provide prompt attendance to all customer's inquiries, complaints, requests and feedback received via this channel
- Responded to customer comments and questions via Live Chat during scheduled periods
- Restrict customers account upon receipt of unauthorized withdrawals or fraudulent transactions
- Report fraudulent activities to designated
- Strategically identify customer needs for the purpose of up-selling and cross-selling the bank's products and services ensuring that customer satisfaction is maintained and meet sales target
- Compilation of daily and weekly reports to capture customers' complaints, inquiries and service requests using Microsoft office-suites
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Reviewed reports and individual transactions, which appeared suspicious to uncover possible fraudulent activity
- Processed and logged accurate and detailed incident reports
Customer Support Analyst
Wema Bank Plc.
06.2018 - 11.2018
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Educated customers how to use company systems, complete forms and obtain desired services
- Compiled customer feedback and recommended service delivery improvements to management
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Promoted available products and services to customers during service, account management and order calls
Education
Associate of Chartered Accountant -
Institute of Chartered Accountants of Nigeria
01.2019
B.Sc. - Business Administration
University of Ilorin
Ilorin, Kwara01.2012
Secondary School Leaving Certificate -
King’s College Lagos
01.2006
Primary School Leaving Certificate -
Crescent Nursery and Primary School
Victoria Island, Lagos01.2000
Skills
- Internal Audit Support & Compliance
- Audit Report Preparation & Documentation
- Policy & Procedure Gap Analysis
- Audit Process Improvement
- Cross-Functional Team Collaboration
- Meeting Minutes & Record Management
- Strong Communication & Interpersonal Skills
- Time Management & Organizational Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, SQL)
- Regulatory compliance
Hobbies and Interests
- Reading
- Meeting people
- Traveling
- Researching
Certification
Associate Chartered Accountant (ACA) , Institute of Chartered Accountant of Nigeria (ICAN)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
SQL
Languages
English
Full Professional
Interests
Traveling
Reading
Timeline
Team Member- Internal Audit Dept. (Field Auditor)
ProvidusBank Plc.
01.2021 - 03.2025
Team Member- Fraud Desk Unit
ProvidusBank Plc.
01.2020 - 12.2020
Customer Support Analyst
Wema Bank Plc.
06.2018 - 11.2018
Customer Service Representative (Contact Center)
ProvidusBank Plc.
01.2018 - 12.2020
B.Sc. - Business Administration
University of Ilorin
Secondary School Leaving Certificate -
King’s College Lagos
Primary School Leaving Certificate -
Crescent Nursery and Primary School
Associate of Chartered Accountant -
Institute of Chartered Accountants of Nigeria
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