Adebisi Badru

West Warwick,RI

Summary

Proven Recovery Specialist with a track record of enhancing client satisfaction and reducing delinquencies at Spectrum Health Systems, Inc. through empathetic counseling and effective settlement negotiation. Skilled in documentation and client relationship building, Significantly improved relapse prevention rates and streamlined operations, demonstrating strong leadership and problem-solving abilities. Effective at using sneaker systems, trailers and other methods to recover assets quickly and safely. Knowledgeable about basic repair and maintenance, as well a database searches, condition reporting, and documentation requirements. Dedicated and highly experienced with United States career. Well-versed in orchestrating safe and efficient launch and recovery operations for aircraft. Smoothly maintain equipment and associated gear for organized operations. Caring, empathetic Substance Abuse Counselor with years of experience in settings. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse. Desire to pursue new role with group.

Overview

years of professional experience

Certification

Work History

Recovery Specialist

Spectrum Health Systems, Inc.

06.2022 - Current

Maintained client confidentiality and adhered to HIPAA guidelines.
Improved client satisfaction through timely communication and resolution of account discrepancies.
Supported clients with compassionate, empathetic face-to-face counseling.
Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
Supported management in identifying opportunities for process improvement within the department''s operations.
Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
Managed approximately 30 incoming calls, emails and faxes .
Improved relapse prevention rates with targeted recovery program mentoring.
Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.

Supervisor

1st Care Transportation

01.2021 - 08.2024

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Solicited customer feedback to identify and improve on areas of weakness.
Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
Developed and implemented customer service policies to enhance satisfaction.
Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Educated staff on organizational mission and goals to help employees achieve success.
'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Office Clerk Assistant

Ikeja High Court

05.2007 - 08.2020

Assisted in the onboarding process of new employees by preparing orientation materials and providing support with paperwork completion.
Excellent communication skills, both verbal and written.
'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Streamlined office processes by implementing efficient filing systems and organizational techniques.
Assisted in budget tracking by compiling expense reports and submitting them for approval.
Enhanced team productivity by providing administrative support, including scheduling meetings, preparing agendas, and taking meeting minutes.
Maintained up-to-date employee files by regularly updating contact information, performance evaluations, and other relevant documentation as needed.
Coordinated travel arrangements for staff members attending conferences or business trips, ensuring cost-effective plans were made without sacrificing convenience or comfort.
Supported human resources efforts by scheduling interviews, coordinating background checks, and maintaining confidential personnel documents securely.
Facilitated timely completion of projects with accurate data entry, proofreading, and editing tasks.
Played an integral role in event planning efforts for company functions such as holiday parties or team-building activities by securing venue reservations, organizing logistics details, and collaborating with vendors as necessary.

Education

Bachelor of Science - Business Administration

Ogun State Polytechnic

Abeokuta

06.1995

Skills

Documentation abilities
Settlement Negotiation
Bankruptcy knowledge
Repair skills

Client Relationship Building
Routine Maintenance
Certified in CPR/AED
Community Resources