ADEBISI OSHIOMOGHO
Mechanicsburg,PA
Summary
Accomplished banking and operations professional with over 17 years of expertise in financial services, branch operations, and customer relationship management, consistently driving organizational growth through strategic leadership. Demonstrated ability to supervise teller operations, ensure regulatory compliance, and train employees while effectively resolving customer concerns. Experience includes small business ownership and customer service leadership, showcasing strong skills in operations management, sales, staff development, and client engagement. Renowned for professionalism, integrity, attention to detail, and a commitment to delivering exceptional customer experiences.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
Ideal Services Group
04.2026 - Current
- Administer comprehensive care and support services to individuals with developmental disabilities.
- Facilitate clients' engagement in daily living activities while promoting self-sufficiency and dignity.
- maintain precise documentation and ensure adherence to organizational policies and procedures.
- Build positive relationships with clients, families, and interdisciplinary teams.
- Supported individuals with daily living skills and personal care routines.
Companion / Home Care Aide
Alpha-Oria Services
11.2025 - 03.2026
- Provided companionship and emotional support to clients, fostering strong relationships.
- Coordinated social activities and outings, promoting engagement and mental well-being.
- Supported clients with daily activities and monitored overall well-being.
- Maintained professionalism and confidentiality while delivering quality care services.
- Assisted in daily living activities, enhancing client independence and quality of life.
Store Manager / Business Owner
Goldentone Frozen Foods Store
10.2020 - 03.2024
- Oversaw daily store operations, ensuring efficient inventory management and customer service excellence.
- Developed staffing schedules to optimize workforce productivity and meet customer demand.
- Negotiated pricing, vendor contracts, and transportation arrangements to maximize profitability.
- Managed purchasing, inventory control, sales forecasting, and customer service operations.
- Monitored sales trends and market conditions to optimize product availability and business performance.
- Built strong customer relationships that contributed to business growth and repeat sales.
Service Manager
Heritage Bank Plc
01.2013 - 01.2016
- Supervised branch customer service representatives and teller operations to ensure efficient service delivery.
- Led employee training initiatives and coached staff on banking procedures, sales techniques, and customer service standards.
- Monitored compliance with banking regulations, internal controls, and operational procedures.
- Conducted cash audits, operational reviews, and quality assurance checks to minimize risk.
- Resolved complex customer concerns while maintaining high levels of customer satisfaction.
- Collaborated with branch leadership to improve operational efficiency and service quality.
- Analyzed operational data and prepared reports for management decision-making.
- Ensured confidentiality of customer information and adherence to regulatory requirements.
Funds Transfer Officer
First City Monument Bank (FCMB) Plc
01.2006 - 01.2013
- Managed domestic and international funds transfer transactions while ensuring accuracy and compliance.
- Processed customer account transactions and maintained transaction records.
- Assisted customers with account inquiries, account opening processes, and service requests.
- Investigated and resolved customer complaints in a timely and professional manner.
- Coordinated with internal departments to facilitate efficient transaction processing.
- Maintained strong relationships with customers and contributed to branch service objectives.
- Supported branch operations through accurate recordkeeping and adherence to banking policies.
Education
Bachelor of Science - Economics
Ogun State University
Ogun State, Nigeria11-2007
Skills
- Branch Operations Management
- Banking Compliance & Regulations
- Problem Resolution
- Business Operations Management
- Customer Relationship Management
- Team Leadership & Staff Training
- Internal Auditing & Controls
- Inventory & Vendor Management
- Teller Operations Oversight
- Account Opening & Maintenance
- Risk Management
- Cash Handling & Balancing
- Sales & Cross-Selling
- Customer Service Excellence
- Microsoft Office Suite
- Administrative Support
Affiliations
- Chartered Institute of Bankers of Nigeria (CIBN)
- Chartered Institute of Commerce
Certification
• Chartered Institute of Bankers of Nigeria (CIBN)
• Chartered Institute of Commerce
ADDITIONAL QUALIFICATIONS
- Strong interpersonal and communication skills
- Experience supervising teams and training employees
- Adaptable and able to work effectively in diverse environments
- Proven ability to build lasting customer relationships
- High level of integrity and professionalism
- Detail-oriented with strong organizational skills
Timeline
Direct Support Professional (DSP)
Ideal Services Group
04.2026 - Current
Companion / Home Care Aide
Alpha-Oria Services
11.2025 - 03.2026
Store Manager / Business Owner
Goldentone Frozen Foods Store
10.2020 - 03.2024
Service Manager
Heritage Bank Plc
01.2013 - 01.2016
Funds Transfer Officer
First City Monument Bank (FCMB) Plc
01.2006 - 01.2013
Bachelor of Science - Economics
Ogun State University