Adebola Oloyede
Staten Island
Summary
Dedicated Case Manager experienced in crisis intervention and client advocacy. Coordinated resources for over 45 clients, enhancing satisfaction and reducing homelessness through effective problem-solving and conflict resolution. Committed to improving client outcomes by maintaining accurate documentation and resource coordination.
Overview
5
5
years of professional experience
Work History
Case-manager
Human Resources Administration
03.2024 - Current
- Coordinated care and housing resources for an average caseload of 45+ clients, reducing homelessness.
- Monitored case progress and adjusted plans based on changing client circumstances by conducting regular follow-ups to evaluate the effectiveness of support services provided.
- Trained new staff on case management protocols and best practices for service delivery.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Direct Support Professional
Community Resources of Staten Island
04.2023 - Current
- Facilitated daily living activities, promoting independence and personal growth in individuals with disabilities.
- Advocated for clients' rights, ensuring access to community resources and enhancing quality of life.
- Monitored client progress, documenting changes in behavior and providing feedback for ongoing support adjustments.
- Conducted assessments to identify individual strengths and challenges, informing tailored intervention strategies.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Assistant Residential Manager
Matheny School of Disability
03.2021 - 12.2022
- Supervised daily operations, ensuring compliance with safety regulations and best practices.
- Coordinated staff schedules, optimizing resource allocation for enhanced service delivery.
- Developed training programs for new employees, improving onboarding efficiency and retention rates.
- Implemented behavior management strategies, fostering positive environments for residents' growth.
- Resolved conflicts among staff and residents, promoting a harmonious living environment.
Education
Bachelor of Science - Computer Science
Olabisi Onabanjo University
Nigeria07-2007
Skills
- Case management
- Documentation
- Client records
- Resource coordination
- Organizational skills
- Problem-solving
- Client advocacy
- Conflict resolution
Timeline
Case-manager
Human Resources Administration
03.2024 - Current
Direct Support Professional
Community Resources of Staten Island
04.2023 - Current
Assistant Residential Manager
Matheny School of Disability
03.2021 - 12.2022
Bachelor of Science - Computer Science
Olabisi Onabanjo University