Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Delgado

Bellflower ,CA

Summary

Adept Case-manager with a proven track record at Project 180, excelling in case management and problem-solving. Demonstrated ability to maintain compliance and confidentiality, while enhancing client well-being through individualized care plans. Skilled in de-escalation and organization, consistently receiving positive feedback for exceptional service and reliability.

Overview

11
11
years of professional experience

Work History

Case-manager

Project 180
06.2021 - Current
  • Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Developed and implement and individualized service plan, in collaboration with client, based on psychosocial assessment.
  • Ensuring that clients are linked to health mental health, and substance use service as needed.
  • Assisting clients with maintaining medication and treatment regimens including accompanying client to appointments with health, mental health, and other care providers.
  • Utilizing motivational interviewing techniques to build rapport and provide individualized treatment fr clients with extensive mental health history, substance abuse, and legal involvement.
  • Utilizing a harm reduction, and client focused and strengts-based model.

Resident Aide

Project 180/ Kress House
01.2018 - 05.2021
  • Assist program staff in organization and implementing client recreational activities.
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
  • Followed nutritional plans to prepare optimal meal.
  • Enhanced resident well-being by providing compassionate care and support in daily activities.
  • Assisted clients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Trainee

Homeboys Industries
06.2017 - 01.2019
  • Participated in their 18 month program as a Trainee.


Cashier

Northgate Gonzlez Markets
01.2014 - 02.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

California Technical High School
Los Angeles, Ca
06-2003

Skills

  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Reliable, Punctual, and dependable
  • De Escalation training

Timeline

Case-manager

Project 180
06.2021 - Current

Resident Aide

Project 180/ Kress House
01.2018 - 05.2021

Trainee

Homeboys Industries
06.2017 - 01.2019

Cashier

Northgate Gonzlez Markets
01.2014 - 02.2016

High School Diploma -

California Technical High School

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Natalie Delgado