Adebukola Margaret Akintola
355 Haverhill Lane ,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Eco Bank
Ikeja, Lagos
06.2012 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Bank Teller
First City Monument Bank, FCMB
Ojo, Lagos
02.2006 - 01.2011
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Bank Marketer
First City Monument Bank
Lagos-island , Lagos
04.2004 - 01.2006
- Coordinated with social media, public relations and other teams to execute product introductions.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Completed in-depth reviews of market conditions and customer preferences.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
Education
B.A(Hons) - Philosophy And Religious Studies
Olabisi Onabanjo University
Ago-Iwoye02.2004
Senior Secondary School Certificate - Senior Secondary School Certificate
At Francis Catholic Secondary School
Idimu07.1999
Skills
- Customer Relations
- Customer Service
- Microsoft Excel
- Brand Representation
- Promotional Support
Timeline
Customer Service Representative
Eco Bank
06.2012 - 12.2017
Bank Teller
First City Monument Bank, FCMB
02.2006 - 01.2011
Bank Marketer
First City Monument Bank
04.2004 - 01.2006
B.A(Hons) - Philosophy And Religious Studies
Olabisi Onabanjo University
Senior Secondary School Certificate - Senior Secondary School Certificate
At Francis Catholic Secondary School
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