Adeci Brown
Augusta,GA
Summary
College graduate with an associate’s degree in biology. Outstanding communicator with a friendly and positive attitude, Bringing the ability to communicate effectively, interpersonal skills, and great organization skills. Energetic and passionate with a desire to provide a high level of support to customers, peers and management. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Clinical Specialist
Visionworks Doctors of Optometry
08.2023 - Current
- Streamlined workflow processes within clinical teams by implementing innovative technologies and best practices that resulted in improved efficiency and reduced error rates.
- Reduced wait times for patients by efficiently managing exam room turnover and cleaning duties between appointments.
- Improved patient care by assisting ophthalmologists with diagnostic tests and procedures.
- Optimized patient satisfaction scores through attention to detail when performing pre-appointment tasks such as verifying insurance eligibility or updating contact information.
- Ensured patient comfort during eye exams by clearly explaining each step of the process and answering any questions they had.
- Streamlined appointment scheduling by coordinating with patients, insurance companies, and referring physicians.
- Increased accuracy of prescription eyewear orders by verifying measurements, lens types, and other specifications with opticians.
Picker
Amazon
01.2021 - 06.2022
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Substitute Teacher, K-5
Kelly Services
08.2020 - 05.2021
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Took attendance and maintained attendance records during period as substitute.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
- Prepared, administered and graded tests and assignments to evaluate student progress.
Cashier/Stocker
JOANN Fabrics and Crafts
07.2020 - 03.2021
- Assisted with purchases, locating items and signing up for rewards programs
- Scanned customer purchases, supporting transactions to streamline sales process
- Helped customers find specific products, answered questions and offered advice.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Customer Service Representative
Teleperformance
08.2020 - 12.2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Documented conversations with customers to track requests, problems and solutions
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Server’s Assistant
Stars And Strikes Family Entertainment Center
06.2019 - 08.2019
- Collaborated with host, bus person and cook to efficiently serve food and beverage options
- Backed up cashier staff to process customer orders and payments
- Monitored customer movements and quickly cleared empty tables for future customers.
Cashier
IGA
07.2018 - 10.2018
- Processed customer payments quickly and returned exact change and receipts
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Operated cash register, collected payments and provided accurate change.
Education
Associate of Science - Biology
Southwestern Christian College
Terrell, TX05.2020
High School Diploma -
Butler High School
Augusta, GA05.2018
Skills
- Multitasking
- Detailed oriented
- Meticulous and organized
- Collaboration
- Telephone skills
- Computer proficient
- Time management
- Data Entry
- Teamwork and Collaboration
- Decision Making
- Customer service and assistance
Timeline
Clinical Specialist
Visionworks Doctors of Optometry
08.2023 - Current
Picker
Amazon
01.2021 - 06.2022
Substitute Teacher, K-5
Kelly Services
08.2020 - 05.2021
Customer Service Representative
Teleperformance
08.2020 - 12.2020
Cashier/Stocker
JOANN Fabrics and Crafts
07.2020 - 03.2021
Server’s Assistant
Stars And Strikes Family Entertainment Center
06.2019 - 08.2019
Cashier
IGA
07.2018 - 10.2018
Associate of Science - Biology
Southwestern Christian College
High School Diploma -
Butler High School
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