Lisa Jones
Baldwinsville,NY
Summary
Dedicated clinical specialist with a focus on customer service, telehealth support, and administrative efficiency. Proven ability to enhance patient interactions and streamline operations in a dynamic healthcare environment.
Overview
9
9
years of professional experience
Work History
Clinical Specialist
Visionworks
Liverpool, NY
08.2017 - Current
Led team efforts to enhance service delivery in telehealth settings.
Coordinated patient scheduling and interactions to optimize appointment flow.
Oversaw front desk operations, ensuring a welcoming environment that enhanced client experience.
Exhibited professional phone etiquette while assisting patients and resolving inquiries promptly.
Supported administrative functions, contributing to overall clinic efficiency.
Performed data entry accurately, maintaining updated patient records.
Excelled in multitasking, balancing multiple responsibilities within a dynamic work environment.
Education
High School Diploma -
G. Ray Bodley High School
Fulton, NY06-1992
Skills
- Telehealth assistance
- Appointment scheduling
- Front desk operations
- Customer service and support
- Administrative support
- Multitasking
- Team leadership
- Problem solving
- Phone etiquette
Timeline
Clinical Specialist
Visionworks
08.2017 - Current
High School Diploma -
G. Ray Bodley High School