Latisha Robinson
Brandon,USA
Summary
Dedicated healthcare professional with a background in medical billing seeking a Reimbursement Case Manager position. Bringing strong knowledge of commercial and state insurance guidelines to effectively minimize coverage barriers and support patient access.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Patient Service Representative/Referral Coordinator
Pediatric Health Care Alliance
Brandon, FL
11.2021 - 02.2026
- Referrals and Insurance: Managed and filed referral slips, secured authorizations, and verified insurance eligibility to ensure smooth patient transitions.
- Patient Communication: Assisted patients and families via phone and in-person, screened phone calls, accurately took messages, and provided essential practice information.
- Front Desk Operations: Greet incoming patients, manage patient flow, and complete check-in and check-out procedures.
- Scheduling and Records: Schedule patient appointments and ensure demographic and insurance files remain current.
- Processed patient co-payments at point of service and completed general office tasks to maintain operational efficiency.
Patient Care Technician
AdventHealth Express Care Clinic
Brandon, FL
01.2018 - 08.2021
- Clinical Support: Recorded patient vital signs, weight, and initial intake data to ensure accurate health assessments.
- Patient Care: Assisted patients with daily hygiene, comfort measures, and safe movement to enhance patient well-being.
- Documentation & Safety: Log all procedures into electronic medical records and follow strict infection control/hand hygiene rules.
- Environment Maintenance: Maintained clean, stocked, and organized exam or patient care rooms to support efficient care delivery.
Certified Dermatology Technician
Forman Dermatology
Tampa, FL
08.2016 - 08.2017
- Traveled to various nursing home facilities, delivering dermatology care to residents and improving access to services
- Supported diagnostic and technical treatment procedures by efficiently setting up and operating medical equipment, enhancing workflow
- Provided necessary supplies, support, and assistance to medical staff and patients, ensuring smooth procedures
- Charted resident information, ensuring accuracy and timeliness of medical records for better patient care
- Exhibited compassionate care and communication, enhancing patient comfort and trust
- Promoted personal and co-worker safety by adhering to safety protocols
- Maintained clean, orderly, and well-stocked environment, facilitating smooth clinic operations
Healthcare Technician
Healthcare Clinic at Walgreen's
Brandon, FL
06.2013 - 08.2016
- Recorded patient vital signs and documented into EMR, ensuring data accuracy for clinical decisions
- Maintained confidential documentation of patient information to ensure compliance with federal regulations
- Prepared patient, equipment, and supplies for specific procedures, supporting provider efficiency
- Assisted provider in daily patient care activities, streamlining workflow and contributing to improved patient outcomes
- Implemented infection control measures and confirmed equipment cleanliness and functionality before use
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
Tampa, FL
07.2006 - 08.2012
- Patient Preparation: Prepared patients for exams by rooming, taking vital signs, and updating medical histories and dermatological symptoms. [1]
- Procedure Assistance: Assist dermatologists during full-body skin checks, biopsies, surgical excisions, and specialized Mohs micrographic surgery.
- Treatment Support: Set up and sterilize surgical trays, clean instruments, and help administer topical medications, injections, or suture removals.
- Patient Education: Educate patients on post-procedure care, preventive skin care, and prescribed treatment plans.
- EMR Documentation: Accurately input clinical notes, vitals, and patient treatment details into electronic health record systems.
- Sample Handling: Prepare, label, and log pathology slips, skin specimens, and biopsies for lab testing.
- Reimbursement Support: Reviewed patient financial/insurance data, ensured form completeness, and assisted with submission guidelines to streamline reimbursement processes.
- Data Management: Accurately log all notes and updates into the CareMetx Connect platform under strict HIPAA rules.
Education
Diploma - Medical Billing & Coding
University of Phoenix-Online Campus
Remote09-2020
Diploma - Medical Assistant
Edutech Career College
Brandon, FL01-2006
Diploma -
East Bay High School
Gibsonton, FL01-2001
Skills
RInsurance Verification
- HIPAA
- ICD coding
- ICD-10/ HCPCS
- EMR systems
- Patient Account Management
- Scheduling appointments
- Payment processing
- Telehealth assistance
- Patient queue management
- Organizational management
- Attention to detail
- Problem resolution
- Time optimization
- Medical terminology
- Health Compliance Standards
- Customer relations
- Document preparation
- Health Compliance Standards
- Reimbursement Specialist
Certification
CPR Certification
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Patient Service Representative/Referral Coordinator
Pediatric Health Care Alliance
11.2021 - 02.2026
Patient Care Technician
AdventHealth Express Care Clinic
01.2018 - 08.2021
Certified Dermatology Technician
Forman Dermatology
08.2016 - 08.2017
Healthcare Technician
Healthcare Clinic at Walgreen's
06.2013 - 08.2016
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
07.2006 - 08.2012
Diploma - Medical Billing & Coding
University of Phoenix-Online Campus
Diploma - Medical Assistant
Edutech Career College
Diploma -
East Bay High School