Heather McDonald
Lewis Center,OH
Summary
Experienced Patient Service Representative with 15+ years of strong costumer service skills and a passion for providing exceptional patient care. Extensive track record in employer satisfaction. Dedicated employee who is known for punctuality, compliant to policies and procedures and excelling in job duties. Flexible hard worker who encourages a positive and collaborative atmosphere. Motivated to excel in patient satisfaction and contribute to company success.
Overview
35
35
years of professional experience
Work History
Patient Service Representative/Referral Coordinator
OSU Wexner Medical Center
03.2022 - Current
- Help facilitate communication between patients and various departments, doctors, staff and other facilities for scheduling appropriate care
- Provides exceptional customer service to patients during the check in and check out process
- Verifies insurance eligibility and enters patient demographics into the system accurately, collecting co-pays and balances due
- Reduces no-show rates through consistent appointment reminder calls, leading to improved clinic productivity
- Work with nursing staff to coordinate orders for patient vaccination appointments to insure patient is seen in a timely manner
Patient Services Representative
Orthopedic Foot & Ankle Center
06.2020 - 02.2022
- Kindly greeted patients as they arrived
- Took temperatures and asked Covid health screening questions
- Adhered to cleaning protocols
- Accurately updated and processed patients demographics and insurance information and collected co-pays and balances due in the EMR system
- Scheduled follow-up appointments, MRI's and CT's for clinic and/or outside testing
- Assisted with Medical Billing and other clerical or administrative duties as assigned
- Cross trained in our FootsourceMD retail store
Elderly Caregiver
Right At Home
11.2018 - 08.2019
- Primary responsibility was to spend time with the client and provide companionship
- Provided transportation to run errands, including grocery shopping, doctor's appointments, hair appointments
- Completed light housekeeping, food prep, cooking, helped with laundry and keeping things organized
- Provided compassionate and patient-focused care to cultivate well-being
Customer Service Representative
Catapult Displays & Graphic Supplies
06.2017 - 10.2018
- Answered inbound calls to address customer inquiries, process orders and provide information on products
- Successfully resolved customer concerns and issues
- Maintained up-to-date information on all customer accounts
- Executed outbound calls and emails to existing customer base
Homemaker
My Family
11.2001 - 06.2017
- Managed and executed household duties
Chiropractic Office Assistant
O'Toole Chiropractic
01.2000 - 11.2001
- Pleasantly welcomed visitors to the office, answering questions about the practice
- Answered phone calls, scheduled patient appointments, check-in and check-out process, collected payments and updated patient records and insurance information
- Organized files, x-rays and insurance forms
- Performed electric muscle stimulation, massage and mechanical traction therapies, ensured that all cleaning protocols were followed
Switchboard & Call Center Operator/Medical Assistant
Kaiser Permanente
01.1997 - 01.2000
- Started as building Switchboard Operator & Call Center Scheduler before pursuing CMA certificate
- Directed all incoming calls to correct personnel and departments
- Scheduled appointments from in coming calls for all departments within the building
- Assisted Doctors in Dermatology, Internal Medicine, Pediatrics and OB/GYN as a Medical Assistant
- Collected and documented patient medical information, history, and symptoms
- Maintained clean and organized work area with adequate supplies
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
Sales Associate/ Receiving Support Associate
Macy's
01.1989 - 01.1997
- Retail Sales Associate in the Jewelry, Juniors and the Cosmetics department and Retail Receiving Support Department
- Prevented store losses by utilizing awareness, attention to detail and integrity
- Increased sales revenue and built strong rapport and loyalty with customers by recommending appropriate products based on their needs
- Responsible for the product receiving process, unloading trucks, managing the flow of merchandise, and display maintenance
Education
Medical Assistant -
Boston Reed Company
St. Helena, CA01.1998
High School Diploma -
Valhalla High School
San Diego, CA01.1989
Skills
- Self-Motivated
- Compassionate
- Organized
- Attention to Detail
- Team player
- Dependable
Timeline
Patient Service Representative/Referral Coordinator
OSU Wexner Medical Center
03.2022 - Current
Patient Services Representative
Orthopedic Foot & Ankle Center
06.2020 - 02.2022
Elderly Caregiver
Right At Home
11.2018 - 08.2019
Customer Service Representative
Catapult Displays & Graphic Supplies
06.2017 - 10.2018
Homemaker
My Family
11.2001 - 06.2017
Chiropractic Office Assistant
O'Toole Chiropractic
01.2000 - 11.2001
Switchboard & Call Center Operator/Medical Assistant
Kaiser Permanente
01.1997 - 01.2000
Sales Associate/ Receiving Support Associate
Macy's
01.1989 - 01.1997
Medical Assistant -
Boston Reed Company
High School Diploma -
Valhalla High School
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