Tamara Bush
Gainesville,GA
Summary
A highly dedicated and results- oriented professional with a proven record of accomplishments in customer service, accounts receivable/billing and balance sheet reports. Continually maintained positive attitude in stressful situations. Highly organized with excellent oral and written communications skill. Works well independently and as a team player, great at multitasking, planning, and interacting with executives, co-workers, and customers.
Overview
11
11
years of professional experience
Work History
Patient Service Representative/Referral Coordinator
Northside Hospital Diagnostic Clinic
11.2021 - Current
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Schedule appointments for rheumatology, nephrology, pulmonary, endocrinology, and internal medicine.
Patient Care Coordinator
The Longstreet Clinic
08.2020 - 04.2021
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Greeted and assisted patients with check-in procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to schedule tests and procedures.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
EKG Technician
Northeast Georgia Medical Center
04.2016 - 06.2020
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Supported an inclusive work environment through collaboration and open communication with colleagues from diverse backgrounds within the department.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
Environmental Services Housekeeper
Northeast Georgia Medical Center
01.2013 - 04.2016
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Education
High School Diploma -
East Hall High School
Gainesville, GA05.2009
Skills
- Experience in Epic computer system
- Caring and Empathetic
- First Aid CPR AED
- Fast Learner
- Strong Customer Service
- Attention to Detail
- Resolving Problems
- Data entry proficiency
- Microsoft Office Suites
- Advanced Clerical Knowledge
- Time management/Flexible
- Multitasker
Timeline
Patient Service Representative/Referral Coordinator
Northside Hospital Diagnostic Clinic
11.2021 - Current
Patient Care Coordinator
The Longstreet Clinic
08.2020 - 04.2021
EKG Technician
Northeast Georgia Medical Center
04.2016 - 06.2020
Environmental Services Housekeeper
Northeast Georgia Medical Center
01.2013 - 04.2016
High School Diploma -
East Hall High School
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