Beverly Kohr
Plant City,FL
Summary
At Wellmed Medical Group, I excelled in managing high-volume referrals with meticulous attention to detail, ensuring seamless patient care coordination. My expertise in insurance verification and patient scheduling, coupled with exceptional customer service skills, significantly enhanced patient satisfaction. I adeptly navigated HIPAA regulations, contributing to organizational growth through improved process efficiency.
Overview
17
17
years of professional experience
Work History
Referral Coordinator /Patient Service Representative
Wellmed Medical Group
07.2007 - 01.2024
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Handled customer service inquiries in person, via telephone and through email.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Education
High School Diploma -
Plant City High School
Plant City06-1987
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Medical terminology knowledge
- Data entry proficiency
- HIPAA regulations
- Caseload management
- Multi-line telephone operation
- Organizational growth
- MS office expertise
Timeline
Referral Coordinator /Patient Service Representative
Wellmed Medical Group
07.2007 - 01.2024
High School Diploma -
Plant City High School
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