Isabel C. Vargas
Miami,USA
Summary
Looking to transition to new field, leveraging skills developed in high-paced, customer-focused environment. Expert in managing schedules, coordinating tasks, and maintaining clear communication. Dedicated to applying these abilities to drive efficiency and success in new professional setting.
Overview
14
14
years of professional experience
Work History
Call center Scheduler Patient service Referral coordinator
UNIQUE MEDICAL CENTERS
Miami, FL
03.2023 - Current
- Proactively identified potential scheduling conflicts, resolving issues before they impacted service delivery or customer satisfaction levels.
- Developed contingency plans for unexpected staff shortages, ensuring seamless continuation of call center operations.
- Fostered positive relationships with external healthcare facilities and specialists to expand referral options for patients.
Operator/ scheduler
CMS diagnostic services
Miami, FL
11.2022 - 03.2023
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Packer
Tiffany & Co.
Whippany, USA
10.2018 - 06.2022
- Coordinated with suppliers to replenish packing materials, avoiding any delays in order processing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized work environment, promoting safety and productivity.
Inventory assistant
Streesbar Systems
Ridgefield, NJ
05.2017 - 03.2018
- Maintained a clean and organized workspace, promoting safety and efficiency within the warehouse environment.
- Collaborated with warehouse team to ensure accurate and timely fulfillment of orders.
- Coordinated the receipt and storage of incoming shipments, verifying quantities against purchase orders and resolving discrepancies promptly.
Manager
Noches de Colombia
Hackensack, NJ
01.2016 - 01.2017
- Responsible of ordering, planning and overseeing daily operations
- Recruiting, training and supervising staff
- Controls purchasing and inventory
- Greeting and advising customers
- Planning menus
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
HR Manager
Almacenes La Media Naranja
Medellin, Colombia
03.2011 - 06.2014
- Recruiting and training new employees
- Meeting sales goals
- Ensuring high levels of customer satisfaction through excellent service
- Complete store administration and ensuring compliance with policies and procedures
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
Education
No Degree -
Myland Medical Coding
Miami, FL01-2024
Bachelor of Public Administration -
Politecnico Jaime Izasa Cadavid
Medellin-Colombia11-2014
Skills
- Interpersonal skills
- Appointment scheduling
- Pre-authorizations
- Administrative support
- Staff coordination
- Medical terminology knowledge
Timeline
Call center Scheduler Patient service Referral coordinator
UNIQUE MEDICAL CENTERS
03.2023 - Current
Operator/ scheduler
CMS diagnostic services
11.2022 - 03.2023
Packer
Tiffany & Co.
10.2018 - 06.2022
Inventory assistant
Streesbar Systems
05.2017 - 03.2018
Manager
Noches de Colombia
01.2016 - 01.2017
HR Manager
Almacenes La Media Naranja
03.2011 - 06.2014
No Degree -
Myland Medical Coding
Bachelor of Public Administration -
Politecnico Jaime Izasa Cadavid