Keana Culbreth
Orlando,FL
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Operator / Scheduler
Digestive And Liver Center Of Florida
09.2022 - 08.2023
- Assist with large call volumes of 300 + calls per day
- Schedule, cancel, and reschedule new and established patient office visits
- Transfer patient calls to designated departments to assist them with further needs
- Input patient referral information from doctor's offices, hospitals, and clinics into EHR system
- Fax lab orders and progress notes to doctor's offices, insurance companies, and imaging centers
Lead Server
Jeremiah's Italian Ice
04.2022 - 08.2022
- Ensure servers are adhering to all policies and procedures
- Ensure minors are taking their required breaks on time
- Count cash drawers and safe during opening and closing
- Access POS to check for correct totals in system and deposit envelopes
- Fill in Excel spreadsheet with necessary information during closing
Customer Service Associate
Walgreens
11.2021 - 01.2022
- Ring up customer transactions and complete returns / exchanges
- Assist customers with finding items
- Restock shelves when needed to have a sufficient amount of each item available for purchase
- Inform customers of rewards program and benefits
- Handle large volumes of customers throughout the day
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2024
Skills
- Calm and Professional Under Pressure
- Time Management
- Customer Data Confidentiality
- Understanding Customer Needs
- Microsoft Office
- Detail-Oriented and Organized
- Problem-Solving Skills
- Interpersonal Skills
Certification
Institute for Healthcare Improvement Open School Basic Certificate in Quality and Safety, July 2023
Timeline
Call Center Operator / Scheduler
Digestive And Liver Center Of Florida
09.2022 - 08.2023
Lead Server
Jeremiah's Italian Ice
04.2022 - 08.2022
Customer Service Associate
Walgreens
11.2021 - 01.2022
Bachelor of Science - Health Services Administration
University of Central Florida
Institute for Healthcare Improvement Open School Basic Certificate in Quality and Safety, July 2023
Similar Profiles
Crystal BarnettCrystal Barnett
Scheduler at Digestive and Liver Center of FloridaScheduler at Digestive and Liver Center of Florida
KELLYS RODRIGUEZKELLYS RODRIGUEZ
Medical Assistant at Orlando Pain And Spine CenterMedical Assistant at Orlando Pain And Spine Center
Rosita Ramroop, DNP, AGNP, RNRosita Ramroop, DNP, AGNP, RN
Advance Practice Provider/Nurse Practitioner at Summit Digestive And Liver Disease SpecialistsAdvance Practice Provider/Nurse Practitioner at Summit Digestive And Liver Disease Specialists