Keana Culbreth
Orlando,FL
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Operator / Scheduler
Digestive And Liver Center Of Florida
09.2022 - 08.2023
- Assist with large call volumes of 300 + calls per day
- Schedule, cancel, and reschedule new and established patient office visits
- Transfer patient calls to designated departments to assist them with further needs
- Input patient referral information from doctor's offices, hospitals, and clinics into EHR system
- Fax lab orders and progress notes to doctor's offices, insurance companies, and imaging centers
Lead Server
Jeremiah's Italian Ice
04.2022 - 08.2022
- Ensure servers are adhering to all policies and procedures
- Ensure minors are taking their required breaks on time
- Count cash drawers and safe during opening and closing
- Access POS to check for correct totals in system and deposit envelopes
- Fill in Excel spreadsheet with necessary information during closing
Customer Service Associate
Walgreens
11.2021 - 01.2022
- Ring up customer transactions and complete returns / exchanges
- Assist customers with finding items
- Restock shelves when needed to have a sufficient amount of each item available for purchase
- Inform customers of rewards program and benefits
- Handle large volumes of customers throughout the day
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2024
Skills
- Calm and Professional Under Pressure
- Time Management
- Customer Data Confidentiality
- Understanding Customer Needs
- Microsoft Office
- Detail-Oriented and Organized
- Problem-Solving Skills
- Interpersonal Skills
Certification
Institute for Healthcare Improvement Open School Basic Certificate in Quality and Safety, July 2023
Timeline
Call Center Operator / Scheduler
Digestive And Liver Center Of Florida
09.2022 - 08.2023
Lead Server
Jeremiah's Italian Ice
04.2022 - 08.2022
Customer Service Associate
Walgreens
11.2021 - 01.2022
Bachelor of Science - Health Services Administration
University of Central Florida
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