Adedamola Ojo
Houston,TX
Summary
Dynamic administrative professional with a proven track record at Chrisborn Inc., excelling in customer service and office administration. Skilled in data entry and relationship building, I effectively coordinated program operations and maintained compliance, enhancing client satisfaction and operational efficiency. Committed to delivering exceptional results through strong communication and time management skills.
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Administrative Assistant/Activity Tech
Chrisborn Inc.
09.2025 - Current
- Coordinated and supervised daily program operations, including scheduling activities, outings, and staff assignments for individuals with intellectual and developmental disabilities (IDD).
- Maintained accurate program records, attendance logs, expense tracking, and weekly summaries to ensure compliance with organizational and state requirements.
- Handled administrative tasks including filing, data entry, correspondence, and preparation of reports for the program director.
- Responded to inquiries via phone and email, providing timely information to clients.
- Processed and monitored program expenses, purchases, and supply management within budget.
Customer Service Representative
Leeds Building Society
02.2023 - 07.2024
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximized customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback and complaints.
- Served as a point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Built rapport with customers through courteous and professional communications.
- Addressed customer service questions quickly and accurately. Performed well at quality assurance evaluations by continuously acting on performance feedback to drive personal improvement.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Customer Service Representative
Mabinuori Motors Limited
02.2015 - 07.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Handled all merchandise with care
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Provided excellent customer service and achieved a high rate of client satisfaction and retention.
Customer Care Representative
MTN Communications
08.2009 - 02.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining excellent service quality and customer satisfaction.
- Documented customer interactions using CRM software to ensure accurate tracking of issues and resolutions.
- Trained new team members on company policies, procedures, and best practices for customer care.
Education
Master of Science - Applied Data Science
University of Sunderland
United Kingdom07-2024
Bachelor of Science - Computer Science
University Of Ilorin
Nigeria08-2007
High School Diploma -
Lagos State Model College Kankon
Lagos, Nigeria07-2002
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Verbal communication
- Relationship building
- Team bonding
Accomplishments
- Updated and maintained the company database to reflect current and accurate client records for more than 26 accounts.
Languages
English
Full Professional
Timeline
Administrative Assistant/Activity Tech
Chrisborn Inc.
09.2025 - Current
Customer Service Representative
Leeds Building Society
02.2023 - 07.2024
Customer Service Representative
Mabinuori Motors Limited
02.2015 - 07.2022
Customer Care Representative
MTN Communications
08.2009 - 02.2015
Master of Science - Applied Data Science
University of Sunderland
Bachelor of Science - Computer Science
University Of Ilorin
High School Diploma -
Lagos State Model College Kankon