Summary
Overview
Work History
Education
Skills
Internships And Extracurricular Activities
Skills And Technical Proficiencies
Timeline
Generic

Adedoyin Adekoya

Vallejo,CA

Summary

Motivated and adaptable Computer Science student with a strong background in customer service, leadership, and team collaboration. Proven ability to analyze problems, manage multiple priorities, and communicate effectively in fast-paced environments. Experienced in team coordination, troubleshooting, and process improvement. Passionate, and eager to learn.

Overview

4
4
years of professional experience

Work History

Customer Service Lead

Nordstrom
11.2024 - Current
  • Lead by example in delivering exceptional customer service and efficiently resolving issues
  • Train and assist new team members to ensure smooth store operations
  • Handle high-pressure situations with problem-solving and adaptability, fostering customer loyalty
  • Collaborate with teams to improve processes and enhance operational efficiency

Assistant Manager

Metro by T-Mobile
08.2022 - 10.2023
  • Managed multiple store locations, scheduling, and employee performance to meet business goals
  • Handled sales operations, upselling, and troubleshooting customer issues efficiently
  • Provided training and support to new hires, ensuring they understood sales strategies and service protocols
  • Developed strong analytical skills by tracking sales metrics and identifying areas for improvement

Guest Advocate / Customer Service Associate

Target
04.2021 - 10.2023
  • Provided customer support, resolving returns, payment issues, and product concerns
  • Assisted customers at self-checkout, ensuring quick and accurate transactions
  • Worked in a fast-paced environment, balancing efficiency and customer satisfaction

Intern

Kaiser Permanente
06.2021 - 08.2021
  • Attended daily workshops and career development sessions focused on the healthcare industry
  • Developed professional skills in networking, time management, and independent work completion

Education

B.S. - Engineering Technology - Computer Network System Management

San Jose State University
San Jose, CA
05-2027

Associate Degree - Computer Science

Sacramento City College
Sacramento, CA
05-2025

High School Diploma -

Vallejo High School
01.2022

Skills

  • Project Coordination & Team Leadership
  • Problem-Solving & Critical Thinking
  • Communication and Collaboration
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Data Analysis and Process Improvement
  • Customer relations and conflict resolution
  • Fast learner and adaptable to new environments
  • Basic technical troubleshooting
  • Programming Languages: C, Python, HTML, CSS (Beginner/Intermediate)

Internships And Extracurricular Activities

  • Student Leader - Secretary of Equity & Diversity, Student Associated Council, Club & Events Board, 01/01/24, 05/31/24, Led initiatives to increase student participation in events, clubs, and voter registration., Developed targeted communication strategies, integrating event and voter registration information into the weekly student newsletter, increasing student voter turnout by 20%., Advocated for hybrid and remote students, ensuring they received real-time updates through direct professor communication and online channels., Supported student diversity efforts, addressing concerns and working to improve club accessibility for all students.
  • Student Leader, Computer Science, MESA (Mathematics, Engineering, Science Achievement), 01/01/23, 05/31/23, Guided students in computer science coursework, transfer planning, and career opportunities., Organized campus and off-campus events, developing project coordination skills., Attended weekly leadership meetings to strategize academic support initiatives.
  • Phi Theta Kappa Honor Society Member, 01/01/22, Present, Actively participated in community service projects and leadership initiatives., Helped organize events promoting academic excellence and professional development.
  • Mentee, PATHS Mentoring Program, 09/01/21, 03/31/22, Attended career seminars and networking sessions with industry professionals.
  • Intern, High School Summer Program, Kaiser Permanente, 06/01/21, 08/31/21, Attended daily workshops and career development sessions focused on the healthcare industry., Developed professional skills in networking, time management, and independent work completion.

Skills And Technical Proficiencies

  • Project Coordination & Team Leadership
  • Problem-Solving & Critical Thinking
  • Communication & Collaboration
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Data Analysis & Process Improvement
  • Customer Relations & Conflict Resolution
  • Fast Learner & Adaptable to New Environments
  • Basic Technical Troubleshooting
  • Programming Languages: C++, Python, HTML, CSS (Beginner/Intermediate)

Timeline

Customer Service Lead

Nordstrom
11.2024 - Current

Assistant Manager

Metro by T-Mobile
08.2022 - 10.2023

Intern

Kaiser Permanente
06.2021 - 08.2021

Guest Advocate / Customer Service Associate

Target
04.2021 - 10.2023

B.S. - Engineering Technology - Computer Network System Management

San Jose State University

Associate Degree - Computer Science

Sacramento City College

High School Diploma -

Vallejo High School
Adedoyin Adekoya