Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 5 years of experience in IT Compliance.
Overview
8
8
years of professional experience
Work History
IT Compliance Analyst
Mimedx
Atlanta, GA
04.2018 - 12.2023
Ensured data privacy with rigorous management of sensitive information according to regulatory guidelines.
Evaluated third-party vendors for their adherence to company-specific compliance standards before engaging in partnerships.
Promoted clear communication among stakeholders through detailed reporting on compliance status and issues resolution progress.
Coordinated closely with legal counsel to ensure proper interpretation and application of relevant laws pertaining to IT operations.
Achieved 100% compliance in ISO 27001, NIST, and GDPR audits, reducing non-compliance risks by 40%.
Collaborated in cross-functional teams for cybersecurity projects, enhancing inter-departmental communication and efficiency by 15%.
Support Specialist
Maximus
Atlanta, GA
08.2015 - 03.2018
Partnered with sales teams in pre-sales activities such as product demonstrations or consultations, contributing to increased revenue generation.
Spearheaded implementation of new support tools that boosted productivity among team members.
Boosted customer confidence in company products through consistent provision of accurate information during interactions.
Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Resolved average of 30+ technical issues daily, ensuring high customer satisfaction with resolution rate of over 95%.
Implemented new ticketing system, leading to 30% improvement in issue resolution times and15% increase in positive customer feedback.
Education
Bachelor of Science - Cybersecurity
Kennesaw State University
Kennesaw, GA
Skills
Incident Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Program Specialist Compensation at Center for Disease Control and Prevention – OHR/ESROProgram Specialist Compensation at Center for Disease Control and Prevention – OHR/ESRO