Nicole Hemmer
Belleville,IL
Summary
Dynamic Security Compliance Analyst with a proven track record at Boeing, adept in risk assessment and compliance management. Expert in Windows and Linux server administration, I excel in enhancing security protocols and delivering strategic solutions. Recognized for my problem-solving skills and ability to foster stakeholder communication, driving successful compliance initiatives.
Overview
27
27
years of professional experience
Work History
Security Compliance Analyst
TEK Systems
Remote, IL
09.2021 - 01.2025
- Oversaw DFARS compliance initiatives, enhancing security measures for Boeing's DOD engagements.
- Supported clients with resolving security compliance concerns utilizing Boeing resources including ACP's, DCIX, and Server Scan.
- Coordinated disaster recovery strategies at Boeing locations.
- Managed customer support by offering assistance with tool-related issues via ServiceNow.
- Conducted special evaluations for management requirements.
- Assessed audit findings and client actions meticulously.
- Evaluated policies for compliance improvement according to best practices.
- Delivered comprehensive risk and compliance concepts to key stakeholders.
- Conducted sessions addressing compliance needs to align with risk prevention objectives.
- Guided clients with tactical and strategic counsel for resolving compliance issues.
- Examined municipal archives to substantiate vital records and accounts.
- Performed regular compliance audits and presented findings to management.
Process Analyst
TEK Systems
Remote, IL
04.2021 - 09.2021
- Secured sensitive data following NIST-800-171 guidelines.
- Managed advanced problems utilizing relationship-focused strategies.
- Supported team in understanding and adopting new, efficient procedures.
- Instructed team members on executing and sustaining designated process enhancements.
- Monitored performance metrics to measure effectiveness of process improvements.
System Design & Integration Specialist
The Boeing Company
Hazelwood, MO
08.2013 - 04.2021
- Managed Problem and Incident processes along with server and storage requests leveraging ServiceNow.
- Monitored and supported DFARS, ACP/SCR's, ADM Accounts, Secure Server Initiative.
- Exhibited comprehensive knowledge of operating Linux and Windows platforms.
- Supported SOX server compliance efforts.
- Facilitated server compliance to align with security protocols.
- Supervised implementation of security patches across operating systems.
- Involved in designing and validating new server infrastructures.
- Delivered compliance consulting support within IT Infrastructure Operations Support & Engineering.
- Contributed to enhancing existing infrastructure.
- Supported handling of Problem Management matters within Auto Provision Services.
- Contributed to the successful implementation of VM services and builds.
- Created a pristine environment for RPA by enhancing server infrastructure.
- Executed decommissioning of Seal Beach, Philadelphia, Bellevue, and St Louis Data Centers.
- Examined customer design proposals and specifications.
- Designed precise production-ready components through solid modeling techniques.
- Created iterative designs to refine concepts for implementation.
- Supported technical operations by ensuring proper handling and maintaining product quality across commercial and military programs.
- Partnered with design and test engineers to troubleshoot product challenges.
- Contributed to the preparation of project design evaluations.
- Established guidelines and ensured adherence to regulations.
- Conducted troubleshooting to restore functionality of engineering systems.
- Monitored installation and assessment of system components.
- Oversaw design processes from concept to construction.
- Participated in product meetings with cross-functional teams to review parts sourcing.
- Implemented procedures by liaising with engineers, resolving issues, and supplying technical insights.
- Led initiatives to enhance ongoing projects aligned with category strategies.
- Evaluated customer requirements and created solutions to meet their needs in a timely manner.
- Coordinated testing and validation procedures through software development lifecycle.
- Identified potential risks associated with system integrations and developed mitigation plans accordingly.
- Assisted in troubleshooting complex problems associated with system integrations.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
ICT Specialist
A.E.R.O, INC
Granite City, IL
07.2011 - 07.2013
- Processed, updated, and supported supplier/vendor information for manufacturing and distributing aviation parts using Epicor Manage 2000 Database (UniData/UniQuery Language).
- Handled technical support duties for fifty end users, including managing facilities spread over one local branch and two remote sites.
- Enhanced proficiency in managing Windows environments, including multiple server editions.
- Facilitated troubleshooting for Barracuda and SonicWALL Firewalls.
- Managed company-wide incident reporting for technical, analytical, and troubleshooting problems.
- Managed and deployed various software applications such as Symantec Back-up Exec., End Point Protection, Instant Messenger services, Adobe Acrobat Standard.
- Compiled and executed documentation, visual assets, and resource materials with Adobe suite including Acrobat X Pro, InDesign, Reader, Captivate, Photoshop, Illustrator and Dreamweaver.
- Managed incident resolution adhering to service contracts.
Administrative Assistant
BCI Construction USA, INC
Belleville, IL
09.2009 - 04.2010
- Conducted regular processing of payroll, time entries, AP, AR invoices in QuickBooks.
- Enhanced office functionality through refined administrative processes.
- Managed travel logistics and organized schedules for job-related appointments.
- Drafted and edited professional business correspondence.
- Managed needs and expectations of clients, vendors, and guests.
- Facilitated office operations, coordinated client correspondence and maintained records.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Administrative Assistant
CoreStates, INC
St. Louis, MO
09.2008 - 09.2009
- Ensured smooth logistics for travel and job meeting schedules.
- Collected and organized time sheets of all employees at the corporate office.
- Organized and finalized expense documentation for the head office.
- Processed project management using Deltek.
- Developed and sustained various projects with tools like Access, Excel, Word, Outlook, and Publisher.
- Created effective presentations with guidance from the leadership team.
- Led special projects, showcasing effective problem-solving.
- Answered questions from customers regarding products and services offered by the company.
- Compiled data from various sources into organized reports for review by management team.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Operations Specialist
Waste Management
St. Louis, MO
06.2008 - 08.2008
- Coordinated waste collection routes.
- Managed driver schedules and routes.
- Pinpointed operational and performance challenges and collaborated with managers to address them.
- Decreased process delays.
- Generated various reports to evaluate improvement opportunities.
- Collected and analyzed customer feedback to increase satisfaction.
- Met productivity goals by adhering to operating standards and managing labor and expenses
- Communicated safety guidelines and tracked adherence to regulations.
Manager
Stoney's Sports Pub
Belleville, IL
07.2006 - 04.2008
- Coordinated and updated team schedules for six employees.
- Handled purchase ordering, inventory management, bank deposits and payroll.
- Developed, implemented, and supported cash register systems.
- Increased revenue by developing signature beverages.
- Regularly replenished beer and liquor supplies to maintain inventory levels.
- Oversaw patron alcohol intake ensuring safety measures.
- Ensured adherence to sanitation standards.
- Adhered to health codes, sanitation requirements, and license regulations.
- Optimized bar stations for better service flow.
- Solved customer issues to enhance satisfaction.
- Conducted thorough inventory of bar supplies.
- Oversaw monetary transactions to ensure accuracy.
- Conducted interviews, hired personnel and trained staff to enhance customer retention.
- Reconciled daily financial transactions to ensure accuracy and compliance.
Administrative/Scheduler/Accounts Payable
Hearthside Grill and Fireplace
Belleville, IL
01.2005 - 07.2006
- Handled scheduling and billing for fireplace installations.
- Coordinated driver dispatch for customer orders.
- Developed and formalized administrative processes to minimize gaps.
- Negotiated vendor discounts and payment terms, proposing various payment methods.
- Resolved accounts payable issues for internal team, management, and vendors.
- Maintained comprehensive accounts payable records by generating reports.
- Utilized mathematical skills to compute totals and verify accuracy.
- Maintained updated accounts receivable database with client information.
- Ensured all documents were properly filed in accordance with established protocols.
- Updated contact lists, mailing lists or other databases as required.
- Coordinated with vendors to ensure timely delivery of materials.
- Created spreadsheets to track project progress and deadlines.
Credit Specialist/Administrative Assistant
Freedom Stores, INC
Jacksonville, NC
04.1998 - 10.2004
- Collaborated with team members to share best practices and surpass goals.
- Communicated customer insights to management for necessary adjustments.
- Managed project execution with successful outcomes through strategic problem-solving.
- Achieved timely and budget-conscious project execution through troubleshooting advanced issues for executive leaders.
- Assisted staff with additional duties to enhance productivity.
- Educated new hires in loan disbursement procedures to mitigate fraud.
- Worked jointly with sales, management, and various departments to maintain efficient operations.
- Performed thorough assessments of clients to determine creditworthiness.
- Drafted agreements and conditions for sanctioned credit applications, ensuring compliance with legal and fiscal obligations.
- Acquired personal and financial information from credit applicants.
Teller
Regions Bank
Fairview Heights, IL
06.2003 - 12.2003
- Processed significant daily transactions and balanced banking operations.
- Consistently surpassed sales targets by effectively showcasing banking offerings during client engagements.
- Provided additional specialized services to customers, including order management and payment cancellations.
- Researched and addressed customer issues on savings, checking and credit accounts.
- Processed monetary transactions including money orders, cashier checks, and traveler's checks.
- Achieved flawless precision in daily cash deposits and vault inventory.
- Enhanced facility safety by observing customer activities and adhering to security protocols.
Education
Linux All Certificate - Computer Programming, Specific Applications
Saint Louis University
St. Louis, MO01.2019
Master of Science - Information Assurance and Security
American InterContinental University
Hoffman Estates, IL04-2018
Bachelor of Science - Information Assurance and Security
American InterContinental University
Schaumburg, IL05.2012
Associate of Arts - Information Assurance and Security, Business Administration
American InterContinental University
Hoffman Estates, IL12.2010
Skills
- Experienced with Microsoft Office Suite
- Expertise in Windows Platforms
- Experienced with Windows Server Operating Systems
- Linux Server Administration
- Database Administration
- Network Administration
- Project Management
- Disaster Recovery
- Risk Assessment
- Risk Mitigation
- Technical Infrastructure Assistance
- Operations Support
- Compliance Protocols
- Compliance Support
- Compliance Management
- Compliance Reporting
- Compliance Training
- Data Security
- Leadership Techniques
- Data Analysis
- Risk assessment
- Security protocols
- Disaster recovery
- Regulatory compliance
- Process improvement
- Incident management
- Stakeholder communication
- Customer support
- Technical documentation
- Attention to detail
- Problem solving
- Team collaboration
- Documentation review
- Operations support
- Corrective actions
- Research proficiency
- Internal auditing
- Due diligence
- Compliance
- Adobe acrobat
- Documentation skills
- Compliance monitoring
- Project management
- Compliance protocols
- Paperless environments
- Corrective action plans
- Consumer-related reporting
- Reporting skills
- Self motivation
- Training delivery
- Time management abilities
- Professional demeanor
- Document control
- Performance evaluation
- Policy enforcement
- Communication skills
- Cybersecurity protocols
- Document examination
- Problem-solving aptitude
- Multitasking Abilities
- Operations management
- Problem-solving
- Adaptability and flexibility
- Disaster recovery management
- Organizational skills
- Confidentiality maintenance
- Continuous improvement
Qualifications
Server Compliance, IT Scorecard, Access Control Policy Documentation, CMDB (ServiceNow/GSEP), ServerACP Tool, ServerScan, Legacy DCIX, CARIO, Server Security Compliance Review Tool (SCR), DFARS Assessments, Legacy Server Information System (SIS), SAC3, Information Security Policies and Procedures, CSSM, CSSI, SSMR, BSA, ESATS, vRA, vRo, DDBR, ODSSD, MIM, Server Compliance Exception Process, Single Filter Process, Server Compliance Remediation, NAMS, System Design, Network Design, Product Management, Project Management, Configuration Management, Agile Methodologies, DevSecOps, Sprint Planning, Continuous Integration & Continuous Delivery (CI/CD), Workload Management, Process Automation, System Integration, System Administration, Network Administration and Design, Server Administration and Design, Troubleshooting, Technical Problem Solving, Datacenter Virtualization, VMware vCenter, ESXi, VDI, vRealize Automation, SaltStack Config SecOps, TCP/IP, Switching, Routing, DNS, Network Segmentation, Disaster Recovery Planning, Process Automation, Infrastructure as a Service (IaaS), Operating System Monitoring, Incident Management, Root Cause Analysis, ServiceNow Platform, Configuration Management Database (CMDB), ServiceNow Reporting, Windows Operating Systems (Windows Server), Group Policy, Active Directory, System Center Operations Manager, Microsoft SQL Server, Oracle Enterprise Linux, Red Hat Linux
Timeline
Security Compliance Analyst
TEK Systems
09.2021 - 01.2025
Process Analyst
TEK Systems
04.2021 - 09.2021
System Design & Integration Specialist
The Boeing Company
08.2013 - 04.2021
ICT Specialist
A.E.R.O, INC
07.2011 - 07.2013
Administrative Assistant
BCI Construction USA, INC
09.2009 - 04.2010
Administrative Assistant
CoreStates, INC
09.2008 - 09.2009
Operations Specialist
Waste Management
06.2008 - 08.2008
Manager
Stoney's Sports Pub
07.2006 - 04.2008
Administrative/Scheduler/Accounts Payable
Hearthside Grill and Fireplace
01.2005 - 07.2006
Teller
Regions Bank
06.2003 - 12.2003
Credit Specialist/Administrative Assistant
Freedom Stores, INC
04.1998 - 10.2004
Linux All Certificate - Computer Programming, Specific Applications
Saint Louis University
Master of Science - Information Assurance and Security
American InterContinental University
Bachelor of Science - Information Assurance and Security
American InterContinental University
Associate of Arts - Information Assurance and Security, Business Administration
American InterContinental University
Similar Profiles
MOHAN KUMARMOHAN KUMAR
Critical Incident Manager at TEK SystemsCritical Incident Manager at TEK Systems
Carolyn Y ToombsCarolyn Y Toombs
Business Analyst at TEK SystemsBusiness Analyst at TEK Systems
Brandon SchaffnerBrandon Schaffner
Sr Ux Designer at Tek SystemsSr Ux Designer at Tek Systems