Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Diesburg

Jacksonville,FL

Summary

Excellent customer service skills over all media types (phone, email and IM (instant messenger, text). Ability to multitask and resolve problems effectively and efficiently using available tools to ensure the highest customer satisfaction experience. Motivated to succeed and able to work as part of a team.

Overview

8
8
years of professional experience

Work History

Time and Expense Associate

Tek Systems
06.2020 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Trained and mentored junior staff on customer service strategies and techniques.

Sales Associate

Orange Theory Fitness
01.2018 - 05.2018
  • Received high volume of phone calls concerning membership, scheduling classes and available services
  • Sold memberships, checked-in members, set members with required gear to ensure maximum results for time spent at gym
  • Attended events designed to generate leads for sales.

Optometric Technician

Deerwood Family Eyecare
01.2018 - 05.2018
  • Answers phone calls, determines services required and routes calls appropriately
  • Receives patient's orders for medical supplies, processes the orders and follows up with patients to ensure 100% accuracy in supplies provided
  • Works with doctors during examinations and provides accurate notes to ensure patients are billed accordingly.

Shift Lead

Jeremiah's Italian Ice
01.2017 - 01.2018
  • Participated in conference calls with corporate office to discuss sales and staffing issues
  • Ordered all required products to ensure maximum customer satisfaction experience
  • Scheduled 12 people over three shifts ensuring all shifts were covered
  • Handled any staffing issues and efficiently resolved conflicts to maintain fully manned shifts.

Lead Host

Mojo's Smokehouse
01.2015 - 01.2016
  • Greeted and seated guests
  • Received and processed orders via phone and website with speed and accuracy
  • Provided conflict resolution when there were issues in the restaurant.

Receptionist

Ponte Vedra Spa
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

No Degree - Business Administration

University of North Florida
Jacksonville, FL

No Degree - Business Administration

Southern New Hampshire University
Hooksett, NH
06.2024

High School Diploma -

Fleming Island High School
Fleming Island, FL
06.2016

Skills

  • Customer and Client Relations
  • PC Proficiency
  • Database Administration
  • Expense Reporting
  • Business Administration
  • Verbal and Written Communication
  • Statistical Analysis
  • Microsoft Office
  • Data Inputting
  • Spreadsheet Tracking
  • Data Imports

Timeline

Time and Expense Associate

Tek Systems
06.2020 - Current

Sales Associate

Orange Theory Fitness
01.2018 - 05.2018

Optometric Technician

Deerwood Family Eyecare
01.2018 - 05.2018

Shift Lead

Jeremiah's Italian Ice
01.2017 - 01.2018

Lead Host

Mojo's Smokehouse
01.2015 - 01.2016

Receptionist

Ponte Vedra Spa

No Degree - Business Administration

University of North Florida

No Degree - Business Administration

Southern New Hampshire University

High School Diploma -

Fleming Island High School

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