Adeena Foster
Summary
Results-oriented Retail Specialist with expertise in merchandise display and customer service. Enhanced shopping experiences and drove sales through product knowledge and effective customer engagement. Trained new staff while managing daily operations, fostering team collaboration, and adapting to business needs. Proficient in inventory management and visual merchandising, supported by strong problem-solving skills.
Overview
6
6
years of professional experience
Work History
Retail Specialist
Nike
11.2021 - Current
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Provided enthusiastic customer service in-store and via telephone, ensuring customers' needs were met with high satisfaction.
- Built rapport with clientele through engaging conversations about their needs/preferences.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Collaborated with athletes to achieve monthly sales targets and maintain high performance standards.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Assisted management with inventory audits and promotional campaigns to streamline operations and boost sales effectiveness.
- Assisted with visual merchandising efforts, creating "eye-catching displays that attracted customers'' attention.
- Trained new athletes on store policies, procedures, and best practices for success in their roles.
- Engaged in regular huddle sessions to enhance knowledge of product offerings, sales promotions, and retail skills.
- Used in-store systems to locate inventory and place special orders for customers.
Crew Member
McDonald’s
10.2020 - 11.2021
- Assisted customers at front counter and drive-thru during busy hours.
- Executed order taking, meal preparation, and payment collection to enhance customer experience.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with teammates and embraced coaching from management to improve service delivery.
- Managed front counter, drive-thru, and additional areas to ensure smooth operation.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PASkills
- Store operations
- Merchandise display
- Sales/Marketing
- Customer service
- Customer engagement
- Cash handling
- Store opening and closing
- Data tracking
- Troubleshooting Skills
- Microsoft Office proficiency
- Multitasking
- Dependable teamwork
- Team leadership
- Adaptability
- Effective communication
- Adaptability to change
- Attention to detail
Skills
5,5,5,4,5,5,5,5,5,5,5,4,5,5,4
Timeline
Retail Specialist
Nike
11.2021 - Current
Crew Member
McDonald’s
10.2020 - 11.2021
High School Diploma -
Commonwealth Charter Academy