Adeja Thompson
Gonzales,LA
Summary
Compassionate healthcare professional with 6+ years of experience in healthcare . Skilled in patient engagement, building strong relationships through empathy and clear communication, and guiding individuals through complex insurance and financial processes. Adept at resolving issues efficiently, ensuring accuracy, and delivering outstanding customer service across diverse healthcare settings.
Overview
6
6
years of professional experience
Work History
Patient Financial Counselor
Mary Bird Perkins Cancer Center
Baton Rouge, LA
05.2019 - 01.2023
- Assisted patients with understanding medical billing, insurance coverage, and financial assistance options.
- Provided assistance to help patients navigate payment plans and charity care programs.
- Collaborated with insurance companies and hospital departments to resolve billing issues.
- Built strong relationships with patients through empathy, clear communication, and trust.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Chemotherapy Estimates
Account Advisor
Blue Cross and Blue Shield of LA
Baton Rouge
01.2023 - 07.2024
- Supported members with account management, policy questions, and claims inquiries.
- Educated clients on healthcare benefits, eligibility, and enrollment processes.
- Maintained accurate documentation of interactions and resolutions.
Enrollment and Billing Specialist
Blue Cross And Blue Shield of LA
Baton Rouge, LA
07.2024 - Current
- Manage enrollment processes and maintain accurate billing records.
- Serve as a liaison between members, providers, and internal teams to resolve discrepancies.
- Provide ongoing customer support to ensure client satisfaction and compliance.
Education
Bachelor Of General Studies - Minor Science
University of Louisiana
Lafayette, LA08.2025
Skills
- Patient Financial Counseling & Insurance Navigation
- Healthcare Enrollment & Billing Expertise
- Customer Service & Client Relationship Management
- Strong People Skills with Patients & Colleagues
- Account Advising & Policy Support
- Clear Communication & Empathy
- Problem Solving & Conflict Resolution
- Detail-Oriented with Excellent Organizational Skills
- Ability to Work Independently and Collaboratively
Timeline
Enrollment and Billing Specialist
Blue Cross And Blue Shield of LA
07.2024 - Current
Account Advisor
Blue Cross and Blue Shield of LA
01.2023 - 07.2024
Patient Financial Counselor
Mary Bird Perkins Cancer Center
05.2019 - 01.2023
Bachelor Of General Studies - Minor Science
University of Louisiana