Adejumoke Ogundeji
Katy,TX
Summary
I excel in communication, effectively conveying ideas and information to versatile audiences. My problem-solving abilities enable me to evaluate situations, identify solutions, and make informed decisions. As a leader, I guide my team toward goals, fostering collaboration and motivating my peers. I am proficient at conflict resolution, diffusing tensions and finding common ground as well as thriving in a team space and contributing my skills while valuing the strengths of others to achieve shared objections.
Overview
15
15
years of professional experience
Work History
Outbound call representative
Eastern Account Systems
08.2023 - Current
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
- Increased first-call resolution rates by thoroughly researching customer issues and offering comprehensive solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Prevented potential loss of business by identifying at-risk customers and addressing their concerns proactively.
Customer Service Representative
Hilltop insurance agent
06.2014 - 09.2019
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Secretary
DEK 29 LTD.
12.2011 - 05.2014
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Social Studies Teacher
Baptist Secondary School
03.2009 - 10.2011
- Improved student comprehension by utilizing diverse teaching methods and materials tailored to individual learning styles.
- Established and supported positive educational environment for student learning.
- Developed and implemented classroom routines to address varying student needs.
- Assisted struggling students through targeted one-on-one tutoring sessions, resulting in improved academic performance.
Education
Federal College of Education
05.2001
National Teacher's Institute
12.1997
Skills
- Data Management
- Teamwork and Collaboration
- Problem Resolution
- Administrative and Office Support
- Understanding Customer Needs
- Data Entry
- Computer Skills
Timeline
Outbound call representative
Eastern Account Systems
08.2023 - Current
Customer Service Representative
Hilltop insurance agent
06.2014 - 09.2019
Secretary
DEK 29 LTD.
12.2011 - 05.2014
Social Studies Teacher
Baptist Secondary School
03.2009 - 10.2011
Federal College of Education
National Teacher's Institute
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