ADEKUNLE BABALOLA
Information Technology
Reseda,CA
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Assistant
City National Bank
Los Angeles, CA
01.2020 - 08.2022
- Responded to queries on phone, via email or through IT ticketing system.
- Installed and configured software and hardware.
- Documented core systems configurations, passwords and system access requirements.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Technical Support Intern
East West Bank
Los Angeles, CA
01.2018 - 12.2019
- Helped department set up equipment for meetings, events and operations.
- Collected, update and migrated [Type] information.
- Prepared and delivered formal presentations of project work to respective departments.
- Worked in office lab environment to test, debug and operate developed systems.
- Supported team needs with research and problem-solving abilities.
- Contributed within team environment by assisting and interfacing with full-time software engineers.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Master of Science - Information Technology
Southern New Hampshire University
Hooksett, NH12.2023
Honors Post Graduate Degree - Business Management
MONASH UNIVERSITY
AUSTRALIA04.2015
Bachelor of Science - Finance
UNIVERSITY OF ILORIN
ILORIN, NIGERIA05.2012
Skills
- Operational Documentation
- Server Problem Identification
- Collaborative Team Player
- Organization and Time Management
- Computer Operating Systems
- Hardware and Software Repair
- Troubleshooting Network Issues
- Computer Repair
- System Monitoring
Certification
- Certified Comptia Security+ ce, Comptia - expiring April 28th 2025
Languages
English
Full Professional
Timeline
IT Assistant
City National Bank
01.2020 - 08.2022
IT Technical Support Intern
East West Bank
01.2018 - 12.2019
Master of Science - Information Technology
Southern New Hampshire University
Honors Post Graduate Degree - Business Management
MONASH UNIVERSITY
Bachelor of Science - Finance
UNIVERSITY OF ILORIN
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