ADEL DALOU
Dearborn Heights,Michigan
Summary
Results-oriented professional with extensive experience collaborating with employers, refugees, and immigrants, seeking to leverage a robust background as an Immigrant and Refugee Navigator Coordinator in Human Resources, recruiting, business development, or government services. Demonstrated success in building strategic partnerships and enhancing talent acquisition processes while supporting diverse populations through tailored solutions. Expertise in navigating complex challenges, driving organizational growth, and fostering inclusive environments underscores a commitment to excellence. Recognized for strong communication skills, adept event organization, and effective project management, consistently achieving impactful outcomes in dynamic and growth-oriented settings.
Overview
7
7
years of professional experience
Work History
Immigrant and Refugee Navigator
Southeast Michigan Community Alliance
Taylor, MI
01.2024 - Current
- Conduct thorough assessments of refugees and immigrants to determine their needs, including employment, housing, education, and legal assistance.
- Coordinate and manage programs and services tailored to the needs of refugees and immigrants, ensuring effective delivery and compliance with regulations.
- Oversee program operations, including scheduling, resource allocation, and collaboration with service providers.
- Connect clients with appropriate resources and services, including legal aid, health care, job training, and educational opportunities.
- Maintain a comprehensive database of local service providers and community resources.
- Monitor and track client progress, providing ongoing support and intervention as needed to ensure successful outcomes.
- Document and maintain detailed records of client interactions, service referrals, and case outcomes.
- Advocate for the rights and needs of refugees and immigrants within the community and with local government agencies.
- Provide guidance and support to clients navigating complex bureaucratic processes and overcoming barriers.
- Build and maintain relationships with community organizations, governmental agencies, and other stakeholders to enhance service delivery and support networks.
- Organize and participate in community events, workshops, and informational sessions to raise awareness and provide education.
- Provide culturally sensitive support, ensuring services are respectful and tailored to the diverse backgrounds of clients.
- Offer language assistance and translation services to facilitate effective communication.
- Evaluate program effectiveness by collecting and analyzing data on client outcomes and service delivery.
- Prepare and present reports to stakeholders and funders on program performance and impact.
- Conduct training sessions for staff and volunteers on best practices for working with refugees and immigrants.
- Develop and implement training materials and resources to enhance the skills and knowledge of team members.
- Excellent verbal and written communication skills, with proficiency in multiple languages preferred.
- Led navigation strategies to enhance service delivery for diverse community populations.
- Developed training materials for staff to improve client engagement techniques.
- Coordinated outreach programs, facilitating access to resources for underserved communities.
- Collaborated with local organizations to expand services and support networks for clients.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
Immigrant and Refugee Navigator Associate
Southeast Michigan Community Alliance
01.2020 - 01.2024
- Assist refugees in understanding and accessing essential services, such as healthcare, housing, education, and legal assistance.
- Identify and connect refugees with appropriate community resources, government agencies, and nonprofit organizations.
- Facilitate access to language classes, job training, employment opportunities, and vocational support.
- Maintain accurate and up-to-date client records, documenting interactions, progress, and outcomes.
- Facilitate cross-cultural communication and understanding between refugees and local service providers.
- Offer translation and interpretation services to ensure effective communication between refugees and service providers.
- Refer refugees to specialized services or agencies when specific needs arise, such as mental health support or legal aid.
- Participate in team meetings, trainings, and workshops to enhance skills and knowledge.
Case Manager/Job Developer
Samaritas
03.2019 - 01.2020
- Conduct comprehensive assessments of refugees' needs, skills, and goals to develop individualized service plans.
- Facilitate job search strategies, resume writing, interview preparation, and job placement for refugees.
- Coordinate access to language classes, vocational training, and educational opportunities.
- Maintain accurate and confidential case records, documenting client interactions, progress, and outcomes.
- Offer immediate support during crises, emergencies, or unexpected challenges that refugees may face.
Education
Bachelor of Arts - International Studies (Specializing in Foreign Language, Communications, Women and Gender Studies)
University of Michigan
Dearborn, MI05-2018
Skills
- Multitasking and Time Management
- Cultural Competence
- Training and Workshops
- Data Management
- Problem Solving
- Resource Navigation
- Communication Skills
- Technical Proficiency
- Team Collaboration
- Attention to Detail
- Adaptability
- Customer Retention
- Telephone Etiquette
- Interpersonal Skills
- Creativity/Innovation
- Leadership
- Recruitment
- Team coordination experience
- Community resource management
- Workshops and seminars
LANGUAGES
English
Arabic
Timeline
Immigrant and Refugee Navigator
Southeast Michigan Community Alliance
01.2024 - Current
Immigrant and Refugee Navigator Associate
Southeast Michigan Community Alliance
01.2020 - 01.2024
Case Manager/Job Developer
Samaritas
03.2019 - 01.2020
Bachelor of Arts - International Studies (Specializing in Foreign Language, Communications, Women and Gender Studies)
University of Michigan