ADELA AMAYA
Medical Case Worker II
Norwalk,CA
Summary
Educate Medical Case Worker II dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Medical Case Worker II
Rio Hondo Department of Mental Health
4 2013 - Current
- Managed and balanced a caseload of up to 98 cases at one time; Provide case management for both Adult and Older Adult Field Capable teams as part of medical/psychiatric team in both residential and clinic facilities; Conducts initial assessment interview with clients to determine where they are with regards to their Mental health, their daily routines, and employment or educational history.
Intermediate Clerk
Rio Hondo Department of Mental Health
02.2012 - 04.2013
- Greet and offer assistance to new and returning patients, while managing 40 customer calls per day; Enters/files/archives/retrieves documents, data, and reports into manual and electronic databases; Run Medi-Cal reports, to correct any back-billing or error billing; Provide training to new staff to ensure continuity and customer care.
Education
Master of Science - Social Work
California State University - Los Angeles
Los Angeles, CA 08.2023 - Current
Master’s Degree - Legal Studies
Kaplan University
08.2010 - 05.2012
Bachelor’s Degree - Sociology
California State University of Los Angeles
Los Angeles, CA 08.2007 - 05.2009
Skills
Healthcare Systems Knowledge
Teamwork and Collaboration
Client Education
Clinical Documentation
Languages
Spanish
Professional Working
Certification
Seeking Safety
Timeline
Master of Science - Social Work
California State University - Los Angeles
08.2023 - Current
Intermediate Clerk
Rio Hondo Department of Mental Health
02.2012 - 04.2013
Master’s Degree - Legal Studies
Kaplan University
08.2010 - 05.2012
Bachelor’s Degree - Sociology
California State University of Los Angeles
08.2007 - 05.2009
Medical Case Worker II
Rio Hondo Department of Mental Health
4 2013 - Current