Summary
Overview
Work History
Education
Skills
Timeline
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Adela Dersniku

Janesville

Summary

Dynamic Lead Technician with a proven track record at CVS Pharmacy, recognized for optimizing workflows and enhancing team performance. Expert in problem-solving and quality inspections, ensuring compliance and customer satisfaction. Skilled in medication dispensing and training, fostering a collaborative environment that drives efficiency and excellence in service delivery.

Overview

5
5
years of professional experience

Work History

Lead Technician

CVS Pharmacy
11.2022 - Current
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Monitored and enforced safety measures to mitigate hazards.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Adhered to established policies and standards to safely complete projects.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.

Senior Pharmacy Technician

Walgreens
12.2019 - 11.2022
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.

Education

Bachelor -

Albania
Albania

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Data entry
  • Attention to detail
  • Resolving complaints
  • Relationship building
  • Employee training

Timeline

Lead Technician

CVS Pharmacy
11.2022 - Current

Senior Pharmacy Technician

Walgreens
12.2019 - 11.2022

Bachelor -

Albania

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Adela Dersniku