Sabrina Todd
Cleves,OH
Summary
Dynamic and empathetic Lead Technician with a proven track record at Kroger's Pharmacy, adept in problem-solving and patient confidentiality. Excelled in streamlining operations and enhancing patient care through effective communication and technical skills. Demonstrated leadership by coaching staff and improving process efficiency, significantly contributing to a positive customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Technician
Kroger's Pharmacy
01.2023 - Current
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Senior Certified Pharmacy Technician
Kroger's Pharmacy
01.2022 - 01.2023
- Managed patient flow efficiently, minimizing wait times while maintaining a high level of care during vaccine administrations.
- Ensured proper storage of vaccines, keeping them within recommended temperature ranges at all times to maintain effectiveness.
- Promoted a positive patient experience with clear communication and gentle injection techniques.
Registered Pharmacy Technician
Kroger's Pharmacy
01.2021 - 01.2022
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
Server
Skyline
01.2019 - 03.2021
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Education
No Degree - Nursing
Cincinnati State Technical And Community College
Cincinnati, OH05.2026
High School Diploma -
Oak Hills High School
Cincinnati, OH05.2020
Skills
- Patient confidentiality
- Problem-solving skills
- Guest Engagement
- Cash Handling
- Patience and Empathy
- Cleaning and sanitizing
Certification
- CPhT - Certified Pharmacy Technician
- STNA - State Tested Nursing Aide
- CPR
Timeline
Lead Technician
Kroger's Pharmacy
01.2023 - Current
Senior Certified Pharmacy Technician
Kroger's Pharmacy
01.2022 - 01.2023
Registered Pharmacy Technician
Kroger's Pharmacy
01.2021 - 01.2022
Server
Skyline
01.2019 - 03.2021
No Degree - Nursing
Cincinnati State Technical And Community College
High School Diploma -
Oak Hills High School
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