Adela Duran
South Gate,CA
Summary
Dynamic Eligibility Worker with extensive experience at the Los Angeles County Department of Public Social Services. Expert in application processing and data entry, achieving a significant reduction in case management errors. Strong communicator skilled in conducting interviews and educating clients on benefits, ensuring compliance and enhancing access to essential services.
Overview
32
32
years of professional experience
Work History
Eligibility Worker
Los Angeles County Department of Public Social Services
01.1994 - 12.2025
- Determined client eligibility for public assistance programs to ensure compliance with state regulations.
- Processed applications and maintained accurate case records in electronic systems.
- Collaborated with clients to gather necessary documentation for program enrollment.
- Conducted interviews to assess client needs and provide appropriate referrals.
- Educated clients about available services and benefits to facilitate access.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reduced errors in case management by consistently updating client information in the database system.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
Education
High School Diploma -
Huntington Park
Skills
Written and verbal communication
Timeline
Eligibility Worker
Los Angeles County Department of Public Social Services
01.1994 - 12.2025
High School Diploma -
Huntington Park