Adela Gonzalez
New York
Summary
Orderly and committed administrative assistant ering over 4 years of experience with solid skills in client relations and resilience to handle challenges of professional and fast paced medical environments. Bringing detail-oriented , good multi-tasking abilities and a self motivated personality. Comfortable working alone or as part of a team.
Professional administrative leader with extensive experience in overseeing office operations and supporting executive teams. Consistently delivers high-quality results through strong organizational skills, effective communication, and problem-solving abilities. Proven track record of fostering team collaboration, adapting to changing needs, and ensuring efficient workflow management. Proficient in managing schedules, coordinating meetings, and streamlining administrative processes to enhance productivity.
Overview
8
8
years of professional experience
Work History
Administrative Assistant Supervisor/Medical Translator
Pediatric Development Center
09.2021 - Current
- Anticipated staffing needs by analyzing workflow and strengths of employees.
- Maintained policy and procedure manuals and documented processes.
- Made recommendations to solve challenges and developed strategy for change.
- Hired, trained and evaluated staff, taking corrective action for disciplinary issues.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Developed, reviewed and improved administrative systems, policies and procedures,.
Administrative Assistant
Alliance Physical Therapy
01.2021 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Sales Consultant
Sprint
12.2019 - 12.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
Administrative Assistant
Amazing Home Healthcare
06.2018 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
Education
Associate of Science - Cosmetic Science
Aveda Institute
Washington DC02-2020
High School Diploma -
Bladensburg High School
Bladensburg06-2016
Skills
- Verbal and written communication
- Listening
- Professionalism
- Client focus
- Organization and planning
- Handling pressure and tolerating stress
- Attention to detail
- Initiative
- Daily Logs
- Inquiry Requests
- Customer Satisfaction Evaluation
- Volunteer Relations
- Organizational leadership
- Office administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant Supervisor/Medical Translator
Pediatric Development Center
09.2021 - Current
Administrative Assistant
Alliance Physical Therapy
01.2021 - 09.2021
Sales Consultant
Sprint
12.2019 - 12.2020
Administrative Assistant
Amazing Home Healthcare
06.2018 - 12.2019
Associate of Science - Cosmetic Science
Aveda Institute
High School Diploma -
Bladensburg High School