Katherine Brungot
Forney,TX
Summary
I am a highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. I am skilled at working effectively without supervision and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Certified Medical Assistant/Administrative Assistant
Ut Southwestern Medical Center
Dallas, TX
04.2021 - Current
- Ensured outstanding patient care delivery by working effectively with all departmental team members.
- Proven capability in maintaining clear and efficient communication while working remotely with patients, providers, supervisors, medication representatives, and other team members.
- Utilized research skills to complete the necessary forms for patients requiring FMLA, accommodations, and short- or long-term disabilities.
- Communicated with insurance companies to discuss patient coverage and initiated prior authorizations or appeals when necessary.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Mentored and trained over 10 new employees.
- Successfully handled a high influx of incoming calls to deliver exceptional customer service, resolve problems efficiently, and cultivate favorable client relationships.
- Ensured seamless communication and coordination across various departments through collaboration with team members.
- Managed workload independently for three different departments, sometimes others when help was needed.
- Sourced necessary information both internally and externally to ensure the most current data is available.
- Engaged in ongoing professional development programs to consistently improve performance and deliver exceptional results.
- Stayed informed on Compliance, Policies, HIPAA regulations to ensure best practices.
Office Administrator
Davis Dermatology
Dallas, TX
07.2020 - 03.2021
- Supported managers by reporting on daily office activities, aiding their ability to make proactive decisions amidst dynamic conditions.
- Provided comprehensive training in administrative procedures, company policies, and performance standards to newly hired staff.
- Evaluated employee performance to pinpoint areas for improvement and focused on providing necessary training.
- Assisting in minor surgeries when assistance was needed.
- Received, recorded, and filed medical payments using various payment methods including checks, cash, and credit cards.
- Adapted to last-minute cancellations by promptly filling the newly available time slots with alternative appointments.
- Directed customer communication to appropriate department personnel.
- Effectively managed and resolved sensitive inquiries or complaints.
- Demonstrated strong organizational skills by maintaining a neat and well-organized front desk area through file organization, spreadsheet development, faxing reports, and scanning documents.
Certified Medical Assistant
A Bright Future Pediatrics
Plano, TX
01.2019 - 12.2019
- Completed basic physical assessments of clinic patients to provide optimal care.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Gathered important patient details through interviews for the verification of information, recording medical history and confirming visit purpose.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Labeled and completed lab requisitions using ICD and CPT coding.
Receptionist/Medical Assistant
Davis Dermatology
Dallas, TX
12.2016 - 02.2018
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Processed payments and updated accounts to reflect balance changes.
- Answered and directed incoming calls utilizing a multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Coordinated pick-up and delivery of express mail services.
- Cleaned surfaces and restocked supplies to prepare treatment rooms for patients.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Education
Associate of Arts - Psychology
Trinity Valley Community College
Terrell, TX01-2024
High School Diploma -
Forney High School
Forney, TX01-2010
Skills
- Medical office administration
- Management Assistance
- Organizational skills
- Time Management
- Phone etiquette
- Tech-savvy
- Proficient with MS Office, Excell, Word, and Office)
- Written and verbal communication skills
- Flexible and adaptable
- High-volume, fast-paced skills
- Collaboration
- Meeting personal and professional goals
- Customer focused
- Effective Communication
- Decision-making
- Customer Service
- Time Management
- Strategic Planning
- Typing Speed
- Microsoft (Excel, Office, Word)
- Critical Thinking
Education plans
- I am a dedicated college student pursuing a degree in Psychology to obtain a Masters in Industrial and Organizational Psychology.
Timeline
Certified Medical Assistant/Administrative Assistant
Ut Southwestern Medical Center
04.2021 - Current
Office Administrator
Davis Dermatology
07.2020 - 03.2021
Certified Medical Assistant
A Bright Future Pediatrics
01.2019 - 12.2019
Receptionist/Medical Assistant
Davis Dermatology
12.2016 - 02.2018
Associate of Arts - Psychology
Trinity Valley Community College
High School Diploma -
Forney High School
Similar Profiles
Lauren StephensonLauren Stephenson
Registered Nurse at Simmons Cancer Center, UT Southwestern Medical CenterRegistered Nurse at Simmons Cancer Center, UT Southwestern Medical Center
GRETEL REYES-SALAUMGRETEL REYES-SALAUM
Weekend Care Coordinator - Rotating Team Lead at UT Southwestern Medical CenterWeekend Care Coordinator - Rotating Team Lead at UT Southwestern Medical Center
JOHNATHAN SYNERJOHNATHAN SYNER
Operating Room Liaison at UT Southwestern Medical CenterOperating Room Liaison at UT Southwestern Medical Center
Jermisha DavisJermisha Davis
Registered Nurse Supervisor at UT Southwestern Medical CenterRegistered Nurse Supervisor at UT Southwestern Medical Center
Christina JohnsonChristina Johnson
Order Fulfillment Coordinator at CencoraOrder Fulfillment Coordinator at Cencora