Adela Kurtovic
Lawrenceville,GA
Summary
Adept at working effectively unsupervised and quickly mastering new skills. I am a dedicated professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
15
15
years of professional experience
Work History
Manager, Integrated Solution Expert
AT&T
Duluth, Georgia
01.2018 - 01.2019
- Implemented strategic and tactical programs to target and develop new customers through CRU/IRU table days
- Ability to multi-task and operate multiple devices while engaging in positive customer interaction and delivering on commitment to exceed sales goals
- Developed business plans and sales strategies for the team to drive 120% of wired attainment month over month
- Effectively identified problem situations, analyzed alternative courses of action, and implemented effective solutions to maximize NRS at 105% attainment month over month
- Increased FRRPO to 115% attainment by effectively developing and managing sales of wireless data products, services and applications
Sr. Retail Sales Consultant
AT&T
Snellville, Georgia
01.2007 - 01.2018
- Increased CRU's by 100% from YOY by effectively developing on the frontline with initiated savings program
- Developed business plans and sales strategies to drive 120% of wired attainment month over month
- Planned, organized, and developed strategic and tactical programs to target APO and increase YTD numbers by 50%
- Appointed Accessory SME at Snellville to lead and drive a newly recruited staff to meet and exceed accessory quota at 125% attainment
- Elected Data SME at Snellville and exceeded FPO at 150% attainment by coaching and developing RSC's during one-on-one peer coaching
Sales Manager
S&K Men's Store
Lawrenceville, Georgia
01.2004 - 01.2007
- Designed activities to enhance company morale with 95% of employees being expatriates
- Organized training workshops to improve performance of members and proactively preserve an 85% retention rate
- Analyzed the individual performance of the team and motivated them to perform through building exercises to perform at optimal level to surpass YOY production
Education
A.A. - Business
Georgia Perimeter College
Decatur, Georgia12.2007
Skills
- Inventory management
- Safety procedures
- Coaching and mentoring
- Trend analysis
- Business administration
- Customer service
- Customer relationship management (CRM)
- Sales techniques
- Goal setting
- Key performance indicators
- Staff management
- Strategic planning
- Sales management
- Product management
- Employee onboarding
- Verbal and written communication
- Task delegation
- Clear communication
- Skype
- Relationship building
- Competitor research
- Salesforce management
- Time management
- Negotiation
- Schedule preparation
- Policy and procedure development
- Shift scheduling
- Work prioritization
- Performance evaluations
- Team leadership
References
- Jeremiah J. Windham, AT&T Corporate, Jw932b@att.com, 770-265-1013
- Kristopher Davis, AT&T Corporate, davis.kristopher16@yahoo.com, 928-814-1274
- Angela Smith, AT&T Corporate, ab2340@att.com, 404-310-3916
- Samuel Cormany, AT&T Corporate, Sc2944@att.net, 404-402-5313
Languages
German
Professional
Serbo-Croatian
Native/ Bilingual
English
Native/ Bilingual
Affiliations
I am an avid enthusiast of culinary arts, finding joy in experimenting with diverse cuisines and perfecting my cooking skills. This passion extends to hosting dinner parties, where I merge my love for networking with an appreciation for good food.When I am not cooking/baking or hosting I love to read a good novel. Additionally, I am a dedicated fitness enthusiast, participating in maintaining an active lifestyle.
Whether it's strategizing in the boardroom or savoring the flavors of a new recipe, my diverse set of hobbies reflects my belief in the importance of balance in personal and professional pursuits.
Timeline
Manager, Integrated Solution Expert
AT&T
01.2018 - 01.2019
Sr. Retail Sales Consultant
AT&T
01.2007 - 01.2018
Sales Manager
S&K Men's Store
01.2004 - 01.2007
A.A. - Business
Georgia Perimeter College