Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Neeraja Kothapally

Jersey City,NJ

Summary

Integrated Solution Manager at Cigna Health Care with expertise in enterprise transformation and business process optimization. Delivered a 25% reduction in hand-off delays through effective strategic integration. Proficient in performance testing and stakeholder management, utilizing Agile methodologies to improve project outcomes and enhance team collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Integrated Solution Manager

Cigna Health Care
Bloomfield, CT
12.2023 - Current
  • Lead enterprise-wide change & transformation projects, prioritizing a mix of strategic, discretionary, and mandated initiatives.
  • Defined integration strategy for upstream/downstream systems, reducing hand-off delays by 25%.
  • Partner with business, compliance, and IT to build roadmaps, maintain confluence dashboards, and report metrics to senior stakeholders.
  • Drive adoption through training sessions, feedback loops, and performance analytics.

Performance Test Lead & Change Analyst

Cigna Health Care
Bloomfield, CT
10.2019 - 12.2023
  • Owned end-to-end performance validation for regulatory, compliance, and revenue-growth initiatives.
  • Designed and executed load-test scenarios using LoadRunner and Dynatrace, improving system throughput by 30%.
  • Collaborated with DBA, storage, and engineering teams to secure test environments and streamline defect triage.
  • Delivered weekly status reports and risk assessments to business sponsors and IT governance.

Technical Business Analyst

TechGroup America Inc.
Baldwin, NY
05.2017 - 10.2019

Analyzed user stories, defined acceptance criteria, and facilitated sprint ceremonies within Agile team.

  • Identified process bottlenecks and implemented hybrid frameworks to enhance offshore/onshore collaboration.
  • Prepared comprehensive reports summarizing research findings for stakeholder review.
  • Developed training materials for end users on newly implemented systems and services.
  • Created data flow diagrams to visualize information flow through systems or processes.
  • Collaborated with cross-functional teams throughout software development lifecycle to ensure alignment.
  • Documented meeting minutes to capture key decisions made during sessions.

Senior Business Analyst

T-Mobile
01.2015 - 01.2017
  • Built BDD frameworks, led monthly load tests, and optimized defect resolution workflows.

Sr BA Analyst

CVS Caremark
01.2014 - 01.2015
  • Managed integration and regression testing across web and services layers.

QA Analyst

RI Dept. of Health
01.2013 - 01.2014
  • Authored test strategies, monitored batch SLAs, and facilitated offshore delivery.

Mobile QA Analyst

Gordon Food Service
01.2013
  • Developed test plans and SQL-based data validation for .NET mobile apps.

Education

Master of Business Administration - MBA

Oklahoma Christian University
OK

Bachelor of Science - Computer Science

Osmania University
Hyderabad, India

Skills

  • Change and transformation strategy
  • Business process optimization
  • Agile methodologies (Scrum, Kanban, SAFe)
  • Stakeholder and vendor management
  • Regulatory compliance
  • Data analysis and reporting
  • Integration architecture
  • Performance testing and API validation
  • Integration strategy
  • Performance validation
  • Load testing

Certification

  • Certified ScrumMaster (CSM)
  • ISTQB Foundation Level

Timeline

Integrated Solution Manager

Cigna Health Care
12.2023 - Current

Performance Test Lead & Change Analyst

Cigna Health Care
10.2019 - 12.2023

Technical Business Analyst

TechGroup America Inc.
05.2017 - 10.2019

Senior Business Analyst

T-Mobile
01.2015 - 01.2017

Sr BA Analyst

CVS Caremark
01.2014 - 01.2015

QA Analyst

RI Dept. of Health
01.2013 - 01.2014

Mobile QA Analyst

Gordon Food Service
01.2013

Master of Business Administration - MBA

Oklahoma Christian University

Bachelor of Science - Computer Science

Osmania University