Robert J. Young
Erie,PA
Summary
Strategic IT and Operations Leader with over 18 years of experience leading enterprise technology transformation, Agile delivery, business systems modernization, and operational excellence across the insurance, energy, logistics, and military sectors. Proven ability to lead cross-functional teams, manage enterprise portfolios, deliver large-scale technology implementations, and improve organizational performance. Experienced in SAP, Oracle PeopleSoft, Agile/Scrum, vendor management, enterprise modernization, and executive stakeholder engagement. Certified Scrum Master and Product Owner with a strong record of delivering projects ahead of schedule, under budget, and aligned with strategic business objectives.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Solution Portfolio Delivery & Support Manager
Erie Insurance Group
Erie, PA
03.2025 - Current
- Managed strategic technology delivery initiatives, enhancing governance and streamlining service delivery processes.
- Lead multiple teams responsible for business solution development, support, optimization, and enterprise technology initiatives.
- Design, implement, and support technology solutions that improve operational efficiency and business performance.
- Oversaw technical debt reduction, system currency initiatives, KPI management, vendor performance, and operational optimization to enhance system reliability.
- Acted as primary liaison among technical teams, executive leadership, and third-party vendors to align on project goals.
Senior Project Manager / Scrum Master (IT)
Erie Insurance Group
Erie, PA
12.2022 - 03.2025
- Managed enterprise project scope, timelines, staffing, budgets, deliverables, risk mitigation, and issue resolution.
- Managed enterprise project scope, timelines, staffing, budgets, deliverables, risks, and issues to ensure project alignment with strategic goals.
- Developed project roadmaps and implementation strategies, producing executive reports to support decision-making.
- Collaborated with IT leadership to assemble and oversee enterprise technology programs, enhancing program effectiveness and alignment.
- Leveraged Jira, Clarity, Miro, and Microsoft Teams to improve delivery performance.
- Monitored emerging technologies and aligned initiatives with enterprise architecture standards.
New Development Project Owner / IT Manager
National Fuel Gas
Erie, PA
01.2018 - 12.2022
- Led enterprise transformation initiatives to migrate legacy Mainframe systems to SAP and Oracle PeopleSoft platforms, enhancing data accessibility and integration.
- Delivered projects ahead of schedule and under budget while reducing compliance and operational risks by over 34%.
- Spearheaded modernization initiatives for real-time operational reporting, enhancing decision-making and responsiveness.
- Directed contractors and cross-functional teams in quality assurance, staffing, scheduling, budgeting, and risk management, ensuring project alignment with organizational goals.
- Served as primary escalation point for enterprise operational technology issues.
Field Operations Supervisor II / PFI Agile Team Lead
National Fuel Gas
Erie, PA
10.2017 - 01.2018
- Led Agile analysis and business process improvement initiatives to enhance operational efficiency.
- Managed contractor performance while ensuring regulatory compliance.
- Directed implementation and training efforts during the Oracle PeopleSoft Pipeline Facilities & Inspection transition.
- Managed contractor performance to ensure compliance with regulatory standards and operational objectives.
- Leveraged various software tools such as SAP, Oracle PeopleSoft, GIS, Click Scheduler, and Microsoft Office to support operational tasks.
Line Recruiter | 914th Recruiting Squadron
United States Air Force Reserve
01.2014 - 10.2017
- Achieved 110% of recruiting goals in both 2015 and 2016.
- Sustained staffing levels above 95% across multiple recruiting locations to meet operational needs.
- Cultivated strategic partnerships with schools, colleges, and community organizations in tri-state region to enhance recruitment efforts.
- Developed strategic partnerships with schools, colleges, and community organizations throughout the tri-state region.
- Oversaw recruiting marketing initiatives and budgets to optimize outreach and engagement.
- Certified in Line Recruiting and IMPACT Sales methodologies.
Pavement & Equipment Operator | 911th Civil Engineer Squadron
United States Air Force Reserve
07.2013 - 01.2014
- Operated heavy equipment for construction and infrastructure projects, enhancing project efficiency and safety.
- Acted as Base Honor Guard Member and Trainer.
- Operated various heavy equipment to support mission readiness and efficiency.
- Conducted regular maintenance checks on vehicles and machinery for optimal performance.
- Collaborated with team members to complete tasks in high-pressure environments.
Operations Manager
Old Dominion Freight Lines
09.2007 - 06.2011
- Managed 250 dock personnel and streamlined terminal operations.
- Directed dispatching, routing, and transportation logistics to optimize freight handling.
- Managed approximately 250 dock personnel and terminal operations.
- Ensured compliance with DOT regulations, labor agreements, and company policies.
- Led operational training and developed onboarding processes for new hires.
Education
Bachelor of Science - Project & Supply Chain Management
Penn State University
Associate of Applied Science - Human Resource Management
Community College of the Air Force
Associate of Applied Science - Construction Technology
Community College of the Air Force
Skills
- IT Strategy & Operations
- Enterprise Program Management
- Agile & Scrum Leadership
- Digital Transformation
- Portfolio & Delivery Management
- Business Process Improvement
- SAP & Oracle PeopleSoft
- Technology Modernization
- Organizational Leadership
- Vendor & Stakeholder Management
- Budget & Resource Management
- KPI Development & Performance Management
- Risk & Change Management
- Cross-Functional Team Leadership
- Operational Excellence
- Continuous Improvement
Certification
- Certified Scrum Master (Scrum.org)
- Certified Product Owner (Scrum.org)
- SAP Certificate
- Brooks Group IMPACT Selling Certification
- Line Recruiting Certification
- Regional Equipment Operator Training (Honor Graduate)
- Pavement & Equipment Operator School (Honor Graduate)
- Pennsylvania Class A CDL
Community Leadership
- Project Lead, ServErie
- Fairview Township Planning Commission Board Member
- Lakeshore Club District Board Member
Timeline
Solution Portfolio Delivery & Support Manager
Erie Insurance Group
03.2025 - Current
Senior Project Manager / Scrum Master (IT)
Erie Insurance Group
12.2022 - 03.2025
New Development Project Owner / IT Manager
National Fuel Gas
01.2018 - 12.2022
Field Operations Supervisor II / PFI Agile Team Lead
National Fuel Gas
10.2017 - 01.2018
Line Recruiter | 914th Recruiting Squadron
United States Air Force Reserve
01.2014 - 10.2017
Pavement & Equipment Operator | 911th Civil Engineer Squadron
United States Air Force Reserve
07.2013 - 01.2014
Operations Manager
Old Dominion Freight Lines
09.2007 - 06.2011
Bachelor of Science - Project & Supply Chain Management
Penn State University
Associate of Applied Science - Human Resource Management
Community College of the Air Force
Associate of Applied Science - Construction Technology
Community College of the Air Force