William Raphael Visconte
Senior IT Manager, PMP|CSM
Summary
Results-driven IT leader with expertise in business alignment, enterprise technology strategy, and cross-functional collaboration. Skilled in delivering scalable IT solutions that drive efficiency, performance, and decision-making. Adept at managing complex IT projects, optimizing enterprise systems, and leading high-performing teams. Experienced in vendor management, cybersecurity, data & analytics, and IT service delivery. Builds strong relationships across all levels of an organization, fostering collaboration, innovation, and long-term growth.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Senior Manager, IT Business Operations
EyePoint Pharma
12.2019 - 07.2024
- Led enterprise IT projects, implementing Veeva CRM/Vault, Microsoft 365, Snowflake, NetSuite, Tableau, and SABA Cloud LMS to support company growth from 40 to ~200 employees.
- Managed IT operations & compliance, ensuring enterprise technology adoption, GxP/SOX alignment, and system efficiency.
- Developed executive dashboards & KPI reporting, leveraging Snowflake and Tableau for real-time insights.
- Automated business processes, streamlining data migrations, reporting, and workflows via Power Automate & PowerShell.
- Led & mentored IT teams, managing vendor relationships and IT service quality.
- Managed MSP Help Desk operations, improving IT support and end-user experience.
- Strengthened cybersecurity posture, enhancing IAM, risk mitigation, and security best practices.
- Negotiated vendor contracts, optimizing IT services and cost efficiency.
Technology Consultant
T2Ops
06.2016 - 12.2019
- Led IT & SaaS implementations, managing system rollouts and integrations for pharmaceutical clients.
- Developed & launched speaker program technologies, improving data tracking & compliance for multiple clients.
- Implemented Concur expense reporting, optimizing financial workflows for pharma companies.
- Delivered Veeva CRM training & LMS development, enhancing system adoption for global teams.
- Managed client relationships & project execution, ensuring smooth technology adoption & user engagement.
Education
Bachelor of Science -
Syracuse University
Syracuse, NYSkills
IT Strategy & Operations
Enterprise IT Projects
ITSM & Help Desk Operations
Data & Analytics
Automation & Scripting
Cybersecurity & IAM
Regulatory Compliance
Vendor & Contract Management
Certification
Project Management Professional (PMP) - PMI
Timeline
Senior Manager, IT Business Operations
EyePoint Pharma
12.2019 - 07.2024
Technology Consultant
T2Ops
06.2016 - 12.2019
Bachelor of Science -
Syracuse University