JOANNA SETTERBERG
Healthcare IT executive | Operations & Digital Experience | IT Transformation | Organizational Leadership | Patient & Clinician Experience
Melbourne,FL
Summary
Healthcare technology executive with progressive leadership experience across IT operations, infrastructure, clinical technology, digital experience, and enterprise transformation. Proven record leading large, complex healthcare IT environments, managing multimillion-dollar budgets, restructuring organizations, optimizing vendor relationships, and improving operational performance. Led teams of up to 97 IT professionals and directed a $5M budget, delivering more than $800K in organizational cost reductions through strategic restructuring, vendor management, and contract optimization. Experienced partnering with executive and clinical leaders to align technology strategy, operational execution, and patient-focused business objectives.
Overview
1
1
Certification
28
28
years of professional experience
Work History
System Director of IT Operations & Digital Exp
Healthfirst
Melbourne, Florida
03.2025 - Current
- Led 97 IT professionals supporting critical infrastructure, cloud networks, telecommunications, imaging systems, and clinical EHR applications while maintaining 99.9% uptime.
- Directed planning and resource allocation for a $5M IT budget, delivering more than $800K in organizational cost reductions through organizational restructuring, vendor management, and contract optimization.
- Guided five cross-functional teams through strategic planning, execution, and performance management to improve operational efficiency.
- Lead IT operations and digital experience initiatives supporting a complex healthcare environment, with emphasis on operational excellence, technology effectiveness, and patient-focused outcomes.
- Direct strategic and operational initiatives designed to improve technology performance, stakeholder experience, and organizational effectiveness.
- Partner with executive, clinical, and operational stakeholders to identify opportunities to improve the use and impact of information technology.
- Facilitate leadership development courses for the IDN, contributing to broader organizational leadership development.
Division Director Operations, ITG
HCA
03.2024 - 03.2025
- Coordinated development and execution of IT strategic and operational plans aligned with HCA enterprise business and IT strategy.
- Worked with division and facility management to improve the use of information technology for clinical and patient-focused mission and business goals.
- Defined and tracked division success criteria to ensure alignment with strategic objectives.
- Promoted HCA standard solutions, ensuring alignment of division initiatives with enterprise solutions, processes, standards, and policies.
- Delivered consistent financial results through disciplined budgeting practices and close expense tracking.
Director Physician Services
HCA
11.2023 - 03.2024
- Partnered with clinical and operational stakeholders to support technology services and initiatives aligned with physician and business needs.
- Supported strategic technology planning and execution across healthcare operations.
- Collaborated across departments to improve technology utilization, operational effectiveness, and stakeholder outcomes.
Senior IT Director
Medical City Dallas & Medical City Heart & Spine, HCA
11.2020 - 11.2023
- Led technology strategy and infrastructure operations across multiple acute-care hospitals and outpatient facilities.
- Supported technology operations for facilities including a 899-bed acute-care hospital, 63-bed specialty hospital, 124-bed behavioral health hospital, and nine outpatient clinics.
- Coordinated resources for project delivery, normal operations, emergency operations, and service-level performance.
- Supported major facility initiatives including new towers, ambulatory surgery centers, nursing-unit remodels, and freestanding emergency centers.
- Advised executive leadership on technology decisions and alignment with organizational goals.
- Managed more than 30 vendor contracts and supported capital and operating budget development.
- Applied technology standards, controls, and processes to mitigate operational risk and maintain healthcare compliance.
- Collaborated with construction, clinical, administrative, and executive stakeholders throughout major facility projects.
Manager of Technical Services
Medical City Heart & Spine, HCA
12.2019 - 12.2020
- Managed IT operations across acute-care and outpatient environments, ensuring service-level performance and alignment with enterprise standards.
- Supported infrastructure, technology projects, compliance initiatives, and facility operations.
- Built collaborative relationships with stakeholders to improve operational readiness and technology service delivery.
Enterprise Helpdesk Manager
BenefitMall
12.2018 - 12.2019
- Led three cross-functional technology and support teams encompassing 27 analysts and three managers.
Technical Operations Supervisor
Providence Health & Services
07.2013 - 03.2016
- Led daily operations for 15 technicians supporting more than 11,000 devices.
- Negotiated vendor contracts resulting in $137,668 in savings.
IT Administrator
Granite Construction
06.2012 - 07.2013
- Managed IT infrastructure, technology assets, forecasting, enterprise initiatives, and technology requirements for acquisitions and joint ventures, including projects valued at $100M.
AEGIS Computer Network Technician/Course Supervisor
US Navy
04.1998 - 07.2007
- Coordinated instruction involving 52 civilian and military instructors and students and co-authored fleet-wide technical qualification standards.
Education
HCA Emerging Leaders Program -
HCA Leadership Institute
Nashville, TN01-2022
MBA - BUSINESS ADMINISTRATION
University of North Carolina At Chapel Hill
Chapel Hill, NC, United StatesBACHELOR OF SCIENCE - INFORMATION SYSTEMS
University of Phoenix
Tempe, AZ, United StatesASSOCIATE - COMPUTER SYSTEMS
University of Phoenix
Tempe, AZ, United StatesSkills
- IT Strategy & Operations
- Healthcare Technology Transformation
- Digital & Patient Experience
- Organizational Design & Change
- Clinical & Enterprise IT
- Financial & Vendor Management
- IT Service Management
- Operational Excellence
- Executive & Stakeholder Engagement
- Leadership Development
- Performance Management
- Business Continuity
- Healthcare Compliance
Certification
CHCIO
- CDH-E
Timeline
System Director of IT Operations & Digital Exp
Healthfirst
03.2025 - Current
Division Director Operations, ITG
HCA
03.2024 - 03.2025
Director Physician Services
HCA
11.2023 - 03.2024
Senior IT Director
Medical City Dallas & Medical City Heart & Spine, HCA
11.2020 - 11.2023
Manager of Technical Services
Medical City Heart & Spine, HCA
12.2019 - 12.2020
Enterprise Helpdesk Manager
BenefitMall
12.2018 - 12.2019
Technical Operations Supervisor
Providence Health & Services
07.2013 - 03.2016
IT Administrator
Granite Construction
06.2012 - 07.2013
AEGIS Computer Network Technician/Course Supervisor
US Navy
04.1998 - 07.2007
HCA Emerging Leaders Program -
HCA Leadership Institute
MBA - BUSINESS ADMINISTRATION
University of North Carolina At Chapel Hill
BACHELOR OF SCIENCE - INFORMATION SYSTEMS
University of Phoenix
ASSOCIATE - COMPUTER SYSTEMS
University of Phoenix